Casual Customer Service and Animal Care Officer

DIRECTORATE:
Business, Growth & Community

CLASSIFICATION:
Grade 7

SALARY:
$39.86 to $43.85 per hour + 11.5% employer contribution to superannuation
(includes 25% loading in lieu of all leave entitlements) 

REPORTING TO:
Animal Management Facility Supervisor

EMPLOYMENT TYPE:
Casual

THE POSITION:
The role is responsible for assisting to deliver operations at the Albury Animal Care Centre including administration, animal care, education and high level of customer service. This role includes the manual handling of both companion animals and livestock.

KEY RESPONSIBILITIES: 

• Deliver a high level of customer service consistent with AlburyCity’s guiding principles. Ensuring a positive customer service outcome.
• Provide animal management incorporating quality animal care and enrichment, transport, Implantation of microchips, euthanasia, animal suitability assessments and rehoming.
• Reunite animals with their owners as quickly as possible
• Assist to develop, implement and deliver a range of community education programs.
• Detailed knowledge of relevant legislation, standard procedures and Council policies for all Councils being serviced by the Albury Animal Care Centre (NSW/VIC)
• Accurate record keeping of all registers and databases for all Council’s serviced by the Albury Animal Care Centre including the NSW Companion Animals Register.
• Assist in maintaining Council Social Media platforms for lost/found, adoption of animals, success stories and education.
• Promote education and awareness in relation to the keeping and management of animals.
• Undertake ongoing training and provide training and mentoring to other team members, as required.
• Contribute to team meetings and discussions that result in continuous improvement within the work area..
• Develop, foster and maintain positive relationships with key stakeholders including animal rescue organisations.
• Inform customers of applicable fees for services requested
• Accurate cash transactions, receipting and balancing
• Assist in the delivery of a professional Animal Care Centre including daily cleaning, disease control and maintenance of the office and animal and livestock facilities.
• Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee's skill, competence and training.
• Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
• Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.

ABOUT US

Our Organisation:  We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community.

Our Values: We are a values driven organisation and these underpin everything we do.

• Working Together: I respect, listen to and value the contributions of others and celebrate our achievements.
• Integrity: I am trustworthy, honest, accountable, open and consistent in all that I do.
• Courage and Passion: I am enthusiastic and have the confidence to speak up for the betterment of AlburyCity.
• Innovation: I seek to increase my knowledge through new ideas and continuous improvement.
• Loyalty: I am supportive of others and committed to AlburyCity and the community.

Live Well Work Well: The health and safety of our people is more than a priority, it’s a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for. We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury.

It is, and always will be, our goal to have a workplace free from harm.

Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In August 2022 both Councils worked together to review and re-commit to the Partnership Agreement.

This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation.

Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for thebetterment of Albury and Wodonga.

Child Safety: AlburyCity is committed to being a child safe organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect.