Business Support Officer

Join the team - Contribute to a thriving local economy with purpose-driven programs

Are you passionate about helping small businesses and social enterprises thrive? Do you love solving problems, coordinating services, and creating real community impact? If you’re ready to support local business growth and deliver programs that matter — we want to hear from you.

Why you'll love this role and what you’ll do:

As our Business Support Officer, you’ll play a vital role in delivering high-quality support services to small businesses and social enterprises across the community. Working within the Inclusive Enterprise & Local Economy team, you’ll help local business owners navigate Council processes, access funding and support, and connect with valuable networks and programs.

This is a varied role offering skills development in customer service, program coordination, data evaluation, and business support. You’ll contribute to strategic economic development initiatives, including business growth and investment attraction programs. You’ll:

• Support the delivery of small business programs, including the Small Business Permit Assist Program.
• Assist in the delivery of social enterprise programs, including the Social Enterprise Support Service.
• Enhance the customer experience for small businesses by acting as a central contact, streamlining internal referral processes, and supporting data collection and program evaluation.
• Support local small businesses and social enterprises, helping them navigate permit processes and grow.
• Be at the heart of enhancing customer experience, streamlining processes and building relationships across departments and with external partners.

What you'll bring/what we are looking for:

You're a natural communicator and skilled organiser with a passion for small business and social impact. You’re comfortable managing data, processes, and working with a diverse group of customers — and you thrive in a team environment where collaboration is key. You’ll have:

• Proven ability to support small and medium businesses through permit processes, advisory services, or similar programs, ideally within a local government or regulatory environment.
• Strong organisational and coordination skills.
• Demonstrated experience delivering high-quality customer service, including the ability to communicate complex information clearly, assess customer needs, and contribute to improved customer experience outcomes.
• Awareness of the challenges faced by small businesses and social enterprises, and the ability to provide informed support or referrals to appropriate Council or external services.
• Ability to collect, interpret and report on data to support continuous improvement, program evaluation, and strategic decision-making. Experience using CRM systems or similar platforms is highly desirable.
• Capacity to work collaboratively within a multi-disciplinary team, contribute to shared goals, and build strong internal and external relationships.

What we offer:

• A permanent full-time position, with a monthly RDO (19-day month).
• Flexible work arrangements that support personal well-being alongside professional commitments
• Salary $77,785.93 - $90,083.32 per annum plus super.
• Work in a collaborative, multi-disciplinary team that focuses on continuous improvement and shared goals
• 18 weeks of paid parental leave - primary carer/2 weeks of paid parental leave - partner
• Ongoing learning and development opportunities, including health and well-being initiatives

Ready to make a meaningful impact supporting business growth and innovation? Apply Now:

Please submit your resume and a cover letter addressing the Key Selection Criteria from the position description. Please also respond to the job specific question in the application form.

For a confidential discussion or if you have any questions about this opportunity, please contact Daniel Shields on 03 9242 3416.

Applications close: 16 May 2025 at 11:45 PM.

Why choose Banyule: At Banyule City Council, we value innovation, collaboration, and professional growth. You’ll have the opportunity to lead a passionate team, lead and support preparedness response and recovery of emergency management activities and contribute to the success of an organisation that values its people.

Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email employment@banyule.vic.gov.au

Our Values: Our employees align their careers with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture, and the positive way we work in partnership with the community. You will share our values and have a passion for helping a community of over 130,000 residents to live happier, healthier and more connected lives, all while growing your skills and advancing your career. We look forward to you starting the next chapter of your career at Banyule Council.

Diversity Statement: Our community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community.

To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025.

Acknowledgment of the Traditional Custodians: Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region’s history.

Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.

Child Safe Standards Statement of Commitment: Banyule City Council is a child-safe organisation committed to the safety and well-being of children.

Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.