Customer Experience Officer - Ballarat Aquatic & Lifestyle Centre

We currently have an exciting opportunity for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle Centre.  

Customer Experience Officers are our frontline staff who will deliver service quality that exceeds the expectations of our customers.  
 

Customer Experience Officers will have a thorough understanding of all programs that we run at the centre and will help to match these programs and benefits to the unique needs of each of our customers.  

The successful applicants will possess: 

• Exceptional customer service skills.
• High level computer skills.
• Ability to work under pressure and multi-task in a fast-paced environment. 

In addition to the above, the successful applicants will also need to be available to work a range of shifts within centre opening hours including early mornings, daytime, evening and weekend shifts: 

• Monday to Friday 5.30am to 9pm 
• Saturday: 5.30am to 6pm 
• Sunday: 7.30am to 6pm 

KEY SELECTION CRITERIA

• Relevant experience within a customer facing and fast paced environment. 
• Strong written and verbal communication skills with the ability to relate effectively with a range of people. 
• Ability to work effectively within a team environment demonstrating a can-do attitude and a positive work ethic.   
• An understanding of the key services and programs provided at the Ballarat Aquatic and Lifestyle Centre. 
• Available to work a broad range of shifts within centre opening hours (please specify your availability to work when addressing key selection criteria).  

HOW TO APPLY  

To apply for this position please ensure that you: 

1. Provide a cover letter  
2. Provide a current resume 
3. Answer the Key Selection Criteria questions above via this video link: https://app.viddi.com.au/interviewer/vacancy/24b260dc-9796-468b-9efa-aa7c959097c6/interviews/66bece1c-9095-491d-9ff4-9916ecf38131/candidate/register/ 

Application Close Sunday 16th March 2025.

The successful applicant will be required to undergo a full employment medical and police check.

Contact:

For further information contact Kristie Hoskin - Team Leader Customer Experience on (03) 5329 1676 or email kristiehoskin@ballarat.vic.gov.au

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.