Customer Service Officer

Permanent

Full-time (average of 38 hours per week)

The City of Rockingham is an award winning local government located 40km south of the Perth CBD and is known as the place where the coast comes to life.  One of the fastest growing local governments in the south metropolitan area, we are responsible for the provision and delivery of high quality services, facilities and events that meet or exceed community expectations.  Providing a safe and healthy workplace for our employees is important to us and we are committed to employing team members who share the City’s Values of Recognition, Ethics, Service, Professional Development, Empowerment, Communication and Teamwork – RESPECT. These Values are incorporated into all aspects of employment at the City.

Passionate about delivering customer service excellence?

Join our team of exceptional Customer Service Officers who provide in-person and telephone contact in our Customer Service Centre. 

As the first point of contact for a diverse range of enquiries, you will offer advice and appropriate solutions by applying your active listening skills and genuinely understanding what our customers want.   You will also provide an efficient and effective cashier service. 

To be considered for this role, you must address the following selection criteria when submitting your online application:

1. Sound level of written and verbal communication skills
2. Experience in community liaison and customer service skills
3. Cash handling experience.

We are offering a gross salary of $68,168 per annum (pro-rata) and:

• 11.5% superannuation with the opportunity to co-contribute up to 5%
• A variety of health and wellbeing programmes including a physical health reimbursement subsidy payment of up to $150 per annum, free flu vaccinations, free skin cancer checks, mental health programs and Employee Assistance Provider (EAP) services
• Training and development opportunities including paid study leave and study fees
• Salary packaging opportunities for motor vehicles.

An information package, including the position description, is available on our website.

Applications will close without notice when the City considers it has a suitable pool of potential candidates or at 4pm Sunday 13 October 2024 – whichever occurs first.  If you are interested and have the right skills for the position, we highly recommend you apply as soon as possible.  Now is good!

This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.

If you identify as a person with disability and require adjustments or support for your application and throughout the recruitment process please contact the Recruitment Team via email at jobs@rockingham.wa.gov.au or phone 08 9528 0333.

The City of Rockingham encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.

Attachments: 
- Information Pack - Customer Service Officer.pdf