Customer Service Officer

An iconic location, Esperance is situated on Western Australia's southeast coast about 725 km from Perth by road and 1.5 hour direct flight. The Esperance Region comprises some of the most spectacular landscapes in Western Australia. It includes over 400km of coastline ranging from the gently undulating bays and picturesque islands of the Recherche Archipelago to the striking cliffs of the Great Australian Bight.

The Shire employs over 350 people in a diverse range of roles, making us one of the largest employers in the region. Employees enjoy generous benefits including up to 16.5% superannuation, 5 weeks annual leave, health and wellbeing initiatives, opportunities for career progression and work life balance.

All employees strive to embody the Shire’s values of Professionalism, Respect, Integrity, Dedication and Excellence in contributing to the community, making Esperance a great place to live and work

About the Job

There is an exciting opportunity with the Bay of Isles Leisure Centre for a Customer Service Officer. A multi skilled position that contributes to the efficient and effective operation of the Bay of Isles Leisure Centre while providing a high level of customer service.

Responsibilities include, but are not limited to:

• As first point of contact assist patrons of the BOILC to access areas and services provided by the BOILC and assist in creating a friendly welcoming atmosphere.
• Answer telephone calls in a professional and friendly manner directing calls to relevant areas, assist with customer enquiries and provide booking information on the sporting complex facilities including the BOILC.
• Ensure that Shire of Esperance money handling and banking reconciliation processes are followed.

This is a Permanent Part Time, working minimum of 20 hours per week.

About you 

In order to succeed and thrive in this position, you must have:

• Well-developed public relations and interpersonal skills.
• Well-developed money handling and numeric skills.
• Well-developed verbal and written communication skills.

Benefits

Hourly Rate: $31.79

Permanent staff are entitled to:

• 5 weeks annual leave per year 
• Minimum of 11.5% superannuation employer contribution
• Superannuation co-contribution offered to a maximum of 5%
• Free access to the Bay of Isles Leisure Centre (pool & gym)
• Access to career development opportunities
• Uniform allowance
• Flexible work arrangements
• Employee wellness initiatives including Employee Assistance Program, skin checks and flu vaccinations

Applications close on Sunday the 25th of May at 6.00pm

Applications must be made via the Shire of Esperance online recruitment portal by clicking the APPLY button below and include a current Resume and a Cover Letter.
Further details are available in the Position Description, found on the recruitment portal, or contact Human Resources on 08 9071 0645

The Shire of Esperance is an Equal Opportunity Employer