Expression of Interest: Assistant - Libraries (Branch Services)

Expression of interest: Assistant - Libraries (Branch Services)

It is important to note that by submitting an application you are expressing an interest only for working within the Libraries for Gympie Regional Council.   Libraries are located at Gympie, Tin Can Bay, Rainbow Beach, Imbil, Kilkivan and Goomeri. 

 Applications will be assessed on skills and experience that meet the mandatory requirements for this position and availability to work at our libraries from Monday to Saturday on an as needs basis.  When a casual vacancy arises, Council will draw from this pool of submissions and may make contact with you. This talent pool will be active up until the listed closing date.

PLEASE NOTE - THIS IS NOT AN ADVERTISED POSITION AND CANDIDATES WILL ONLY BE CONTACTED IF AND WHEN A CASUAL POSITION BECOMES AVAILABLE

Remuneration: Casual hourly rate commencing at $39.34 (plus casual loading) plus superannuation 

Closing Date: Sunday 23rd March 2025 at 11.00pm AEST

Expressions of interest are invited for the position of Casual Library Assistant. This role is based across the Gympie Regional Libraries network, and hours will be allocated on an as needs basis. 

Position Summary:

Gympie Regional Council Libraries build connected communities by providing people with opportunities to discover, create, share ideas and preserve information and knowledge for the future.

Our libraries are places for people of all ages, with customers having free access to services which include: accessing library collections that are physical, digital and mobile, utilising computers, wifi and learning new skills by taking part in a range of innovative library programs and activities.  The library service is a highly visited community facility, with a network consisting of six branch libraries located at Gympie, Tin Can Bay, Rainbow Beach, Kilkivan, Goomeri and Imbil.

We are creating a talent pool of enthusiastic and customer service-focused individuals (that we can engage when vacancies arise) to provide front-line library services and deliver programs and activities, including children’s storytime, coding and robotics workshops, digital technology sessions and community workshops. Working at any of our libraries including, Gympie, Kilkivan, Goomeri, Tin Can Bay, Rainbow Beach or Imbil on a casual rostered and on-call basis the successful applicant may be required to work shifts from Monday to Saturday.

This position is responsible for providing and promoting library services to the community delivering high quality, customer focused service and library programming and events that are responsive to community needs.

Essential Knowledge & Skills: 

• Excellent Customer Service and communication skills with an ability to deal with difficult customers and present a positive Council image.
• Demonstrated knowledge and ability to use a variety of computer hardware and software with an ability to instruct customers with various IT requirements.
• Ability to develop working relationships with staff and work together in a team environment.
• Ability to deliver various library programs to large groups of people at our libraries and outreach locations.
• Ability to work autonomously.
• The ability to work at other branch libraries as required to meet business needs.
• The availability to work flexible hours (including Thursday night and Saturday morning).
• Queensland ‘C’ Class driver’s licence or above that is current and maintained.
• Working with children check – Blue Card or ability to obtain a Blue Card.

Essential Requirements: 

• Provide outstanding customer service at our libraries.
• Undertake library duties such as issues, returns, shelving and collection maintenance.
• Maintain a strong knowledge of library services, including digital and online resources and library programs.
• Assist with the retail presentation of our library spaces to best showcase our products and services to the community.
• Promote and deliver a range of library programs to fulfil the community’s needs including story time, school holiday activities, lifelong learning, technology sessions and community workshops.
• Actively participate in reviews of branch library processes and procedures to ensure a continuous improvement focus on customer service.

Position Description

For a full position description containing essential and desirable criteria, please click here. 

Who to Contact

For information regarding the requirements of this role, please contact Council's Coordinator Libraries, Rachel Lethem, on 07 5481 0850 or email rachel.lethem@gympie.qld.gov.au

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email sue.rossi@gympie.qld.gov.au

What we offer?

• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.
• Generous superannuation scheme of up to 13 per cent
• Access to salary sacrificing and salary packaging arrangements
• Employee assistance program offering free confidential counselling services for employees and their families.

Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

For a full explanation of our values please click here.  You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply - Your written application should include a 1-2 page cover letter demonstrating your ability to fulfil the Mandatory requirements and Essential Knowledge/Skills of the role (Keep the Key Responsibilities in mind when addressing the criteria). To complete your application please follow the instructions below:

1) Download and review the position description above
2) Complete the information below as requested using your personal email. 
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 23rd March 2025 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.