Operations Triage Officer

Are you looking for the right career and lifestyle move?  Do you want to make an impact on the future of the community you live in?  Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast. 

The role & you

We are looking for a dedicated and skilled Operations Triage Officer to join our Public Spaces Department. This role is essential in providing specialist system support and data management, ensuring the effective operation of Council’s Buildings and Open Space assets. You will play a key role in maintaining asset data, supporting service delivery, and driving continuous improvement to ensure these assets serve the community at the highest standard. 

Key Responsibilities:

• Provide system support and data management to the Public Spaces Team.
• Manage asset maintenance data and address defects from inspections.
• Use the CRM system to manage and reallocate Customer Service Requests.
• Support Trades officers in efficiently using the work management system.
• Provide regular reports on service delivery and work management tasks.
• Review and recommend improvements to practices and procedures for better efficiency.

To be successful in this role, you will possess strong knowledge of asset management and work order systems, including their integration with financial systems. You will be skilled in asset management software and CRM systems, with the ability to manage asset maintenance schedules and address defects from inspections.

You will support operational teams, such as Trades officers, ensuring the effective use of work management systems. Excellent problem solving abilities, strong communication skills, and the capacity to analyse data and produce reports are essential. A proactive, detail oriented approach with a focus on continuous improvement and service delivery will be key to your success in this role.

Salary: Commencing salary package range circa $63,900 p.a. - $70,300 p.a. plus superannuation. (Dependent on skills and experience).    

Tenure: Permanent, Full Time.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more. 

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Closing date: Sunday 30 March 2025 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats for Operations Triage Officer (Systems & Technical Officer) 

For questions relating to the position requirements please contact Regan Broadfoot, Systems and Technical Officer Supervisor, who is the hiring manager for this role. Regan can be reached on (02) 7955 7846 or at regan.broadfoot@midcoast.nsw.gov.au

For enquiries regarding the application process contact Margot Broadfoot, Human Resources Officer, who is the HR representative for this role. Margot can be reached on (02) 7955 7334 or at margot.broadfoot@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We’re a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.