Membership & Engagement Officer

Join the Wangaratta Sports and Aquatic team as the Membership and Engagement Officer

• Temporary Part Time | 30.4 hours per week until 30 June 2025 | $19.82 - $30.49 per hour + super (rates depend on age)

Are you passionate about health and fitness and love connecting with people?

Do you thrive in a fast-paced environment and have a knack for building relationships? If you answered yes, then we want to hear from you!

In this role, you will play a pivotal role in achieving our vision of becoming the Premier Regional Sports & Events Precinct in Victoria. You will be responsible for driving membership growth, building strong relationships with our community, and ensuring every member has a positive and welcoming experience.

Wangaratta Sports and Aquatic Centre is looking for a customer-focused, business-driven individual to look after the existing 3000 members, build new partnerships and deal with general enquiries.

Specialising in customer relations, data collection, building reports and quick turnaround times, WSAC prides itself on being people-focused, leading the way in performance and growth. WSAC will assist in your personal and professional development.

Here's what you'll get to do:

• Develop and implement strategies to increase membership and program participation
• Build strong relationships with local businesses and stakeholders to create long-term partnerships
• Assist with training staff on membership sales and customer service
• Promote WSAC services and programs to the community
• Respond to member feedback and use data to inform decision-making

We're looking for someone who:

• Has experience in sales and a proven track record of success
• Thrives in building relationships and partnerships
• Is a great communicator with exceptional customer service skills
• Is a team player who is self-motivated and results-oriented
• Has a passion for health and fitness (preferred)

The Wangaratta Advantage:

• Be part of a passionate and supportive team culture
• Work in a vibrant regional location with a strong sense of community
• Make a difference in the lives of others by promoting health and wellbeing
• Free Gym and Pool Memberships
• Employee Assistance Program
• Free Parking

If you are interested, a detailed Position Description is available below and further enquiries about this position should be directed to Kirsty Branagan - Business Engagement Coordinator on k.branagan@wangaratta.vic.gov.au.

Applications close at 3pm on Monday, 23rd of December 2024. 

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licences.