Membership & Engagement Officer

Connect. Grow. Inspire.

Membership and Engagement Officer

Wangaratta Sports & Aquatic Centre

Wangaratta, VIC | Permanent Part-Time | 30.4 hours per week

$20.61 –$31.71 per hour + Super (age-dependent rates)

Bring your energy. Drive engagement. Make a lasting difference.

At Wangaratta Sports & Aquatic Centre (WSAC), we’re more than a gym or pool — we’re a hub of connection, wellbeing, and community spirit. We’re on a mission to grow our membership, strengthen partnerships, and ensure every visitor feels seen, supported, and inspired.

We’re looking for a customer-focused, business-driven Membership and Engagement Officer to help us nurture our 2,500 members, build meaningful community relationships, and play a vital role in our goal of becoming Victoria’s Premier Regional Sports & Events Precinct.

What You’ll Be Doing

• Manage and support over 2,500 members with a warm, professional and proactive approach
• Drive membership growth through creative promotions, strong follow-ups, and personalised experiences
• Build partnerships with local businesses and organisations to support health-focused community initiatives
• Respond to general enquiries and member feedback — fast, friendly, and always helpful
• Assist in training staff on sales, customer service, and engagement best practices
• Collect and analyse member data, track trends, and develop reports that inform smarter decisions
• Contribute to WSAC’s culture of quick turnaround, performance, and continuous improvement

What You Bring

• Experience in sales, customer service, or community engagement, with a results-driven mindset
• A track record of building strong relationships — with customers, colleagues, and community partners
• Strong communication skills and confidence managing multiple priorities
• A keen eye for data, reporting, and using insights to improve engagement
• Self-motivation, team spirit, and a genuine passion for making people feel welcome
• A background or interest in health, fitness, or recreation is a bonus

Why You’ll Love Working With Us

• Be part of a supportive, passionate team that puts people first
• Ongoing personal and professional development opportunities
• Work in one of Victoria’s most vibrant regional communities
• Enjoy free gym and pool memberships, access to the Employee Assistance Program, and free parking
• Help shape the future of one of the state’s leading regional sporting facilities

Find out more

View the full position description at www.wangaratta.vic.gov.au.

Questions? Contact Paul Barker – Acting Business Engagement Coordinator at p.barker1@wangaratta.vic.gov.au.

Applications close at 3pm on Monday, 2 June 2025, but we may appoint earlier if the right candidate comes along — so apply today!

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

How to Apply

Please include:

• Your contact details
• A brief cover letter explaining why you’re excited about this role
• A current resume with at least two referees
• A document addressing the Key Selection Criteria (use each one as a heading and explain how you meet it)
• Copies of any relevant qualifications or licences

Step into a role that’s as rewarding as it is energising. Join WSAC and help our community move better, feel better, and live better.