Parking and Information Officer (9977)

Group and Team: Economic Development Group and Parking Team
Location: Council Centre
Employment status: Permanenet full-time and Permanent part-time (Multiple Positions are available)
Classification: Municipal Officer Level 1
Agreement: Hobart City Council Enterprise Agreement
Salary range: $60,886 - $71,798 per annum + 13% superannuation. (The Hourly rate is $30.81 - $36.33)

About the role

This role contributes to the success of the City by leading and supporting a dynamic team of car park operations officers in managing the city’s car parks, and the enforcement of the relevant car park legislation.

Role accountabilities include: 

• Patrol on-street and off-street parking areas in Hobart.
• Issue parking fines according to relevant laws and regulations
• Ensure accuracy when issuing fines.
• Report faults in the parking system and damaged or missing signage.
• Attend court to give evidence related to parking enforcement.
• Provide customer service at Council car parks, including handling enquiries and payment disputes.
• Offer information to the public about parking, directions, and tourism.
• Represent Council professionally and follow the Code of Conduct.

Learn more about the role in the position description: Parking and Information Officer Position Description

About you

We are looking for a vibrant and enthusiastic Parking and Information Officer to be the friendly face of our parking facilities.

What we are looking for:

• People Person: Excellent communication and customer service skills are essential.
• Calm Under Pressure:Ability to handle stressful situations with grace and efficiency.
• Tech-Savvy: Basic computer skills for record-keeping and reporting.

Essential Qualifications and Experience 

• Completion of year 10 or a Certificate Qualification in a relevant area (Customer Services, Business Administration) with an ability to undertake and complete the Certificate III in Local Government – Regulatory Services.
• Current Tasmanian Registration to Work with Vulnerable People.
• Current Driver Licence.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

• Above Award wages and Employer Superannuation at 13% with salary sacrifice options.
• Flexible work arrangements including the option to apply for a nine-day fortnight.
• A wide range of paid leave entitlements.
• Health and Wellness programs, including onsite gyms.
• Discounted membership at Doone Kennedy Hobart Aquatic Centre.
• Ability to purchase additional leave after 12 months of service. 
• An Employee Assistance Program that offers onsite visits.
• Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

Learn more about what the City of Hobart can offer you.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record checks, and Medical Assessment including drug and alcohol testing.

Learn more about our vision, mission and values.

How to apply

If you require any further information specific to this role please contact Andrew Pike (Parking Services Manager) on 03 6238 2180 or email andrew.pike@hobartcity.com.au

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to recruitment@hobartcity.com.au. Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

Applications close 11:59 pm Sunday 27 April 2025.

Before you begin

You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.

To protect privacy and prevent fraud, do not upload or email personal documents such as Driver’s licences, passports, or personal tax and superannuation details. Instead:

• Applicants are required to declare they hold the required documentation/licence, and
• Originals will be sighted by People and Culture on the first day of work as a condition of employment.

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.