Position: Position Number 000737
Department: Governance, Recreation & Property Services
Employment Status: Ongoing, Full-time
Location: Kingston, Civic Centre
Salary range: $73,157 – 78,988 depending on skills and experience + 12.5% superannuation
About this position:
Kingborough Council has a vacancy for an experienced customer service expert to join our team in the position of Senior Customer Service Officer.
Our customer service team delivers quality frontline customer service from point-of-enquiry to resolution, handling customer enquiries, service requests, transactions, and complaints in an efficient, professional, and responsive manner. As our new Senior Customer Service Officer, you will provide support and contribute the efficient and effective administration functions of the Unit.
To be successful, you will bring a positive and flexible approach to work, as well as confident and articulate communication skills. The role also requires competent cash handling and computer skills.
As the successful applicant, you will have:
- Significant customer service experience at a senior level.
- Strong interpersonal, negotiating and conflict resolution skills.
- Ability to use initiative in resolving problems and capacity to display sound judgement.
- Cashiering and money-handling experience and use and knowledge of computerised financial systems.
Employee benefits:
- A range of paid leave entitlements and ability to ‘purchase’ additional leave.
- Discounted membership at the Kingborough Fitness Centre.
- An Employee Assistance Program.
- Corporate Health Plan discounts.
- Novated lease for personal vehicle.
How to apply:
- For further information, we encourage you to contact Kelly Nichols, Customer Service Coordinator on 6211 8200.
- Before you begin, please ensure you have read the Position Description which includes the Key Selection Criteria. Please see our Applicant’s Guide to further assist you with applying.
- Applications must be submitted by using the online form on Council’s website. You can save your application as you progress through the stages until you submit your completed application.
- Employment will be subject to satisfactory pre-employment background checks, which may include the following:
- National Police check,
- Right to Work in Australia check,
- reference checks,
- health assessment including drug and alcohol testing,
- Working with Vulnerable People registration.
Applications close on Sunday 2 March 2025.
