Communications & Customer Service Coordinator

SCONE
Permanent Full-Time (35 hours per week)

The role:
Council is currently seeking a motivated individual to coordinate the activities of the Customer Services and Communications teams. The role will ensure that the teams are engaged with external and internal customers in the provision of a responsible and reliable service in line with community expectations, as well as lead the Communications team to promote Council’s role, image, services and activities through effective communications and public relations material and methods. 

What’s on Offer:
-$1599.50 to $1791.40 per 35 hour week 11.5% super and the opportunity for salary progression
-20 days paid annual leave every year, generous sick leave entitlements and access to flexi-time system
-Access to training and development opportunities 
-Access to long service leave after 5 years of continuous service 
-Salary sacrifice options
-Generous uniform allowance 
-Flexible work arrangements and reward program

What we need from you:
Our ideal candidate will have a Diploma in Media and Communication, Public Relations, Business or related field. Experience in a similar role is essential, as is having excellent interpersonal, communication, presentation and customer service skills. The demonstrated ability to lead a team to ensure the implementation of dynamic and responsive communications and customer service processes is essential. 

About us:
Council is a progressive and caring organisation where all our employees work together to deliver quality services to support our community. We strive to make a difference and add value to the lives of our community. Everything we do is underpinned by the values of the organisation and staff, which are being honest, open and accountable, having mutual respect for all people and cultures, ensuring we deliver on our commitments, providing efficient, effective and reliable services to ensure staff and community safety and to provide improved environmental responsibility.

Located in the picturesque Upper Hunter, our shire encompasses the townships of Merriwa, Murrurundi, Aberdeen and Scone. All great places to live and work, come and see for yourself!

Job Description:

To view the Job Description please click here.  

Closing Date:

Friday 7th March, 2025

Enquiries and Further Information
Give Mathew Pringle, Director Community & Environmental Services a call on 02 6540 1139 or e-mail hr@upperhunter.nsw.gov.au to discuss this opportunity.

How to Apply
All applications are to be submitted and the key selection criteria addressed online by the closing date by clicking “Apply for this job” or through Council’s website – www.upperhunter.nsw.gov.au

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join Council. 
Council will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via hr@upperhunter.nsw.gov.au or 02 65401100 to discuss.