Senior Customer Service Officer

Are you passionate about delivering a consistent high level of customer service?

Do you have experience in managing the day-to-day operations in a complex, high paced environment?

If so, we need you!

About the Role

As Senior Customer Service Officer, you will have a lead role in supporting the Coordinator Customer Service and the Customer Service Team in the delivery of the high service standards expected by our community.

• Band 5 ($73,418 - $84,497 per annum)
• Permanent Full-Time
• Flexible working arrangements available

For more information, please see the Position Description.

About You

Relevant experience with managing the day-to-day operations in a complex team is required. Experience also in managing challenging customers and or enquiries is essential. Experience working in a fast paced, customer-focused environment is crucial.

For a confidential conversation, please contact Melanie Janetzki, Coordinator Customer Service on 5382 9777

About the Region

Horsham Rural City Council is a vibrant municipality located approximately 300 kilometres north-west of Melbourne. The majority of its 19,880 residents are located in Horsham, a hub for health care, niche retail, education and schooling, community services, arts, sports and culture.

The region is a significant producer of dryland, broad-acre cereals and agriculture is one of the region's main industries. There is an abundance of wide open space, small populations and diverse natural assets, including recreational lakes, wetlands, the Wimmera River, Mount Arapiles and nearby Grampians National Park.

To apply:

Both a cover letter (maximum 2 pages) briefly addressing the Key Selection Criteria and a resume are required.