Server Solutions Administrator

Who we are:

The City of Salisbury is a local government entity and encompasses an area of 158km2. We are a Community focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment.

The Technology and Digital Solutions team plays a critical role in supporting the City of Salisbury’s ability to deliver essential services to the community. The team is responsible for managing networks, maintaining software and hardware, ensuring cybersecurity, and supporting users across the organisation. From overseeing systems like email and databases to implementing tailored digital solutions, they ensure everything runs smoothly and securely. With a strong focus on cybersecurity and service excellence, the team also provides technical support to staff, volunteers, consultants, and Elected Members. By collaborating with external partners and staying ahead of industry trends, they help keep the City’s IT infrastructure modern, compliant, and resilient.

About the Role:

We’re looking for a technically skilled and forward-thinking Service Solutions Administrator to lead the way in server software and hardware solutions across our organisation. In this key role, you will act as the organisational expert, ensuring systems are secure, efficient, and aligned with both cybersecurity standards and best industry practice. You’ll take charge of server-related issues, provide expert guidance to staff, develop process improvements, and ensure our systems are well-documented and future-ready. If you're someone who enjoys problem-solving, has an eye for system automation and optimisation, and thrives in a team-oriented environment, this is your opportunity to make a real impact.

Key Responsibilities:

• Act as the organisational expert in server solutions (physical & virtual), staying current with industry trends and cybersecurity requirements.
• Develop and maintain a server solutions roadmap to guide strategic planning and infrastructure improvements.
• Implement and document standardised processes with a focus on automation and system efficiency.
• Work closely with the Endpoint Solutions Administrator to ensure a cohesive and integrated system architecture.
• Review existing solutions and lead the planning of new infrastructure based on organisational needs.
• Deliver high-quality documentation, engagement, and outcomes in managing projects related to server systems.
• Maintain the integrity, reliability and security of the application and database infrastructure.
• Analyse customer issues, determine root causes, and initiate corrective actions to prevent recurrence.
• Manage vendor relationships to ensure solutions meet current and future organisational needs.
• Advocate for a positive customer experience, ensuring robust IT services and encouraging end-user self-sufficiency.
• Provide expert advice and technical support to other staff across the organisation.
• Ensure thorough and up-to-date system documentation is maintained.

What We’re Looking For:

• Vocational or tertiary qualification in IT and at least 2 years’ experience in a server/system administration role within a Microsoft 365 environment.
• Hands-on experience with Microsoft cloud services such as AAD, Defender, Exchange, SharePoint, and Teams.
• Working knowledge of services like Active Directory, Group Policies, DNS, DHCP, and Windows Licensing.
• Strong experience in server virtualisation technologies (VMware preferred).
• Understanding of ITIL methodology and problem management practices.
• Microsoft certifications (e.g., M365/Azure Fundamentals, Azure Administrator) highly regarded.
• Experience with Exchange 2016 or later and Microsoft Exchange Online.
• Exposure to storage systems (NAS, SAN, vSAN) and AWS services.
• Strong communication, problem-solving, and customer service skills.
• Proven ability to work both independently and collaboratively in a team.
• A current driver’s license is required.
• Previous experience in Local Government is desirable.

Why join us?

• Comprehensive Benefits Package: Employees at City of Salisbury enjoy a robust benefits package including health and wellness programs designed to support your overall well-being including skin checks, health seminars, flu vaccinations and free access to counselling sessions for you or your immediate family through our Employee Assistance Programs.
• Professional Development Opportunities: The City prioritises continuous learning and career growth, offering employees access to training workshops, seminars, study leave, and tuition reimbursement programs to enhance your skills and expertise.
• Work-Life Balance Initiatives: Recognising the importance of work-life balance, City of Salisbury promotes flexible work arrangements and generous leave policies, flexi-time and opportunities to purchase additional annual leave.
• Inclusive and Supportive Workplace Culture: Diversity and inclusivity are core values at City of Salisbury, fostering a supportive environment where all employees are valued and respected.
• Community Engagement: Employees have the opportunity to make a meaningful impact through various community engagement initiatives supported by the City of Salisbury.

These outstanding working conditions reflect City of Salisbury's commitment to attracting and retaining top talent, promoting employee well-being, and fostering a positive and productive work environment.

If you're a proactive problem-solver with a passion for innovative server solutions, we want to hear from you.

Apply today and help us build secure, efficient, and future-ready systems that support the success of our organisation.

Enquiries can be made to Krystle on 0457 087 699

Applications close on Monday 9th of June 2025