Travel Advisor (9742)

Group and Team: City Welcome, Tasmanian Travel & Information Centre (TTIC)
Location: Tasmanian Travel & Information Centre
Employment status: Permanent Full-time 1.0 FTE
Classification: Travel Advisor Level 1
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $60,886 per annum + 13% superannuation. 

• Work in a dynamic team
• A wide range of paid leave entitlements
• Above award wages and 13% superannuation

About the role

Support and enhance tourism growth and visitor distribution by offering high-quality tourism information and booking services, while also generating revenue for the TTIC. 

Role accountabilities include:

• Enquire and understand the information and booking needs of visitors across online and in person channels in order to provide an excellent sales service and achieve high levels of customer satisfaction.
• Provide well informed, Tasmanian tourism information and actively seek opportunities to promote and sell tourism and retails products visitors.
• Make reservations and issue relevant travel documentation, and process financial transactions including cash and credit card transactions.

Learn more about the role in the position description:  Position Description

About you

We are looking for someone who is attentive, has attention to detail and experience in providing outstanding service to people from diverse backgrounds, providing a proactive, enthusiastic attitude to assist people with their travel plans, by identifying their needs and offering solutions.

If you are passionate about providing excellent customer service, and promoting Tasmanian tourism, we want you on our team.

Relevant Qualifications include:

• Completion of Year 12 or Certificate III qualification in a relevant field, coupled with demonstrated knowledge and/or experience of customer service and sales, and Tasmania tourism products.
• Current Registration to Work with Vulnerable People

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

• Above Award wages and Employer Superannuation at 13% with salary sacrifice options.
• Flexible work arrangements including the option to apply for a nine-day fortnight.
• A wide range of paid leave entitlements.
• Health and Wellness programs, including onsite gyms.
• Discounted membership at Doone Kennedy Hobart Aquatic Centre.
• Ability to purchase additional leave after 12 months of service. 
• An Employee Assistance Program that offers onsite visits.
• Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

Learn more about what the City of Hobart can offer you.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.

Learn more about our vision, mission and values.

How to apply

If you're passionate about tourism, providing excellent customer service and promoting 'our beautiful City' and are ready to take on a role that challenges and rewards, we’d love to hear from you. Apply today!

If you require any further information specific to this role please contact Adi Munshi, TTIC Manager on 03 62384299 or email aditya.munshi@hobartcity.com.au 

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to recruitment@hobartcity.com.au. Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

Applications close 11:59 pm Sunday 6 April 2025.

Before you begin

You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.

To protect privacy and prevent fraud, do not upload or email personal documents such as Driver’s licences, passports, or personal tax and superannuation details. Instead:

• Applicants are required to declare they hold the required documentation/licence, and
• Originals will be sighted by People and Culture on the first day of work as a condition of employment.

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.