Workers Compensation & Injury Management Officer

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role

CBCity is seeking an experienced Workers Compensation and Injury Management Officer to join our professional and supportive Safety & Wellbeing team. 

This rewarding role involves managing workers' compensation claims in line with SIRA requirements, providing best practice support to injured workers throughout the claims management process. 

The Officer will also maintain Workers Compensation information and data systems, ensuring accurate and timely information exchange with SIRA and other relevant parties.

Duties will include but not be limited to:

• Manage the full lifecycle of workers' compensation claims, including liability assessments, injury management, claims review, wage calculations, and injury activities.
• Develop, implement, and maintain Injury Management Plans to ensure effective recovery and support for injured workers.
• Regularly communicate with claimants, providing updates and ensuring injury management is progressing efficiently.
• Maintain accurate workers' compensation records, including file notes, calculations, and database entries, ensuring compliance with SIRA requirements.
• Evaluate and process workers' compensation invoices, and prepare, interpret, and report on claims data and statistical information.
• Identify gaps in claims management practices, ensuring alignment with SIRA requirements and implementing necessary improvements.
• Provide timely, accurate advice and guidance to Managers and staff on workers' compensation and injury management, including legislative interpretations.
• Assist with the investigation of incidents relating to injuries and ensure preventative measures are implemented.
• Support and assist leaders and managers in understanding and adhering to injury management plans.
• Stay up to date with industry developments by attending seminars and incorporating legislative changes into policies and procedures.

For a full list of duties, click HERE to review the position description.

You will have

• Relevant qualifications in workers' compensation claims management, return-to-work programs, or injury management.
• Previous experience in managing workers' compensation claims for a self-insurer or scheme agent, with a strong understanding of the processes.
• High level of computer literacy and proficiency with relevant claims management software and data systems.
• Strong ability to interpret and apply relevant legislation and regulations to meet organisational and business requirements effectively.
• Excellent interpersonal skills, with the ability to communicate clearly and professionally, both in writing and verbally, with stakeholders at all levels.

While not essential, qualifications or experience in allied health, Return to Work Coordinator accreditation, and expertise in managing complex or psychological claims will be highly regarded.

The salary range for this opportunity starts at $90,858 (Grade G, Step 1) + 11.5% super. Salary is negotiable dependent on skills and experience. 

What’s on offer

•    An Attractive Remuneration Package.
•    Work-life balance with our Accrued Time Off program, designed to prioritise your wellbeing.
•    Contribute to making a positive impact on our community. 
•    An investment in your professional growth, fostering continuous learning and development opportunities.
•    Access to our employee Health and Wellbeing Programs.

For more information, please contact Anastasia Azzi (Team Leader Safety and Wellbeing) at Anastasia.Azzi@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role.

Applications close Tuesday, 20 May 2025.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.