Customer Support Officer

• Salary Range Band 4 $72,289 - $77,010 plus 11.5% Super (pro rata)
• Part-time fixed term until May 2025 (21 hours per week)
• Located across five Library branches within the City of Port Phillip.

About City of Port Phillip 

We are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market!  

Port Phillip is a city where childhood is honoured. All children are cherished and supported as active citizens with a voice of their own, secure in their identity and culture; where they can play, learn and contribute to their environments, surrounded by nurturing adults and supportive communities. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

About the Role

Our Customer Support Officers are the heart of our Library service and are responsible for delivering an exceptional customer experience across our five Library branches. You will have a passion for your community and will create safe, diverse and inclusive spaces for people of all demographics.

Duties:

• Provide welcoming, knowledgeable customer, information and reader advisory service across five Library branches.
• Support the Library Services and Operations and Collections teams in delivering a range of services.
• Will be required to work evenings and weekends to support the operational requirements of the library

Skills and Experience 

• Demonstrated experience in the delivery of excellent customer service in a fast-paced environment with customers from diverse backgrounds preferably in a library setting.
• Proven ability to work collaboratively as a member of a high-performing team with a commitment to solve challenges together and be accountable to each other.
• A flexible and adaptive approach to service delivery and a desire to learn

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 

Why choose City of Port Phillip Children’s Services… we provide

• A Pedagogy Team Leader who supports teams to ensure the effective delivery of high-quality children’s programs
• Rotating rosters for all employees and an opportunity for a monthly RDOs
• Great networking and career development possibilities; career pathways within Children’s Services include Kindergarten Teacher, Room Leader, Assistant Coordinator and Centre Coordinator.
• Be supported and empowered to be your best by a passionate leadership team that encourages teamwork and innovation
• Study assistance allowance of up to $4000 per year and 6 hours per week study leave
• An active social club, supportive health and wellbeing program, and a well- regarded Employee Assistance Program (EAP), and ability to salary sacrifice new technology, superannuation and vehicles
• Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work
• 20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parents
• Plus, access to discounted public transport through our Commuters Club

Security Requirements and Professional Obligations      

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia, and
• Sufficient proof of their identity.
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).

So, what’s next?  

Hit that APPLY button now! 

Whether you think you meet all the requirements or not, we strongly encourage you to apply, as we take a holistic approach to considering your skills, life experience, work experience, and alignment to our key selection criteria. You got this! 

Please submit:

• Resume – latest and detailed version
• Cover letter expressing why you are interested in the role and response to the Key Selection Criteria (KSC) found on the Positions Description (PD) no longer than 2 pages.

Note: Only applications submitted via the online Recruitment Portal will be considered. 

Further information can be obtained by contacting Peter Gorringe, Library Services and Operations Lead on phone 0403 184 159 or via email peter.gorringe@portphillip.vic.gov.au

Applications close 11.59pm Tuesday 16 July 2024

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability. 

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Shane Turner (Recruitment Advisor) on phone 0421 757 521 or email: recruitment@portphillip.vic.gov.au 

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