Program Leader Front Line Services

• Full Time Permanent Position
• Band 7 - Salary Range $106,626 to $119,182 per annum + 11.5% Super + ADO
• Salary offered will depend on level of skills and experience.

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

This role provides an opportunity to further lead the development and growth of a front-line services team tasked to support the facility maintenance team, internal service providers and facility users. 

With unprecedented growth in the region, Melton has committed significant investment in the construction of new building assets along with implementing best practice maintenance of its existing portfolio of buildings and allied facilities. These are utilised to deliver Councils’ services to the Community as well as those from third party and other providers. The position reports to the Facility Maintenance Coordinator working as part of the Engineering and Asset Services Unit under the City Delivery directorate. 

Key Responsibilities

• Build and maintain a positive and agile culture throughout the team, implement and maintain processes and systems for Customers and Contractors to easily access one stop interactions with the Facility Maintenance Team.
• Functional leadership to establish a responsive frontline service that keeps facilities compliant, accessible, users safe from harm and returns Council built form infrastructure to operational readiness as quickly as possible.
• Provide inspirational leadership to oversee the day-to-day operation and performance of the team while creating a pleasant working environment that inspires the team and ensure regulatory and legal compliance.
• Contribute to the design of new facilities by trend analysis and reporting of recurring faults and improvement requests to identify lifespans of material and equipment, including functionality performance, fit for purpose suitability and maintainability traits.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Tertiary qualification at degree or diploma level with several years of relevant work experience in either Facility Management, Customer service, Project Management or Building maintenance or relevant specialist expertise.
• Understanding of the principles, implementation and management of a customer service desk focused on customer accessibility, experience and measures success using customer satisfaction.
• Knowledge, experience and understand of the administration of trade and services contracts to achieve performance targets covering compliance, quantity, quality and cost.
• Current valid Victorian Driver’s Licence.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year
• 5 weeks annual leave
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave) 
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
• Wellbeing initiatives
• Subsidised Uniforms

How To Apply

If you require further information about the position, please contact Darren Gray, Facility Maintenance Coordinator on 9747 7124.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Friday 26 July 2024