Visitor Experience Officer

The City of Albany is one of Western Australia’s most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ around 450 staff members and provide an exceptional and committed service to the Community of Albany and we create an environment where every employee has an opportunity to succeed.

Job Description

The Albany Heritage Park is seeking an experienced, passionate and customer focused individual to fulfill the role of Visitor Experience Officer.

In this role, you will report directly to the Team Leader – NAC Operations. Your main responsibilities will include but not limited to:

• Providing outstanding customer service to visitors and customers of the Albany Heritage Park;
• Preparing the National ANZAC Centre or Forts Store for daily visitation and operation;
• Performing retail and ticket sales;
• Providing general tourism information to visitors of Albany; and
• Undertaking general administrative duties as required.

Desired Skills and Experience

To be successful in this role, applicants will need excellent interpersonal skills, strong customer service focus and commitment, experience with cash handling and POS, knowledge of Albany and its attractions, sound technology skills and previous experience in a tourism-based customer service role. You will need to be available for 30 hours fortnight with set days every Friday and Saturday. There will be the potential for additional hours up to 44.5 hours per fortnight.

If you meet the above requirements, have experience working in a similar position and are passionate about working for the City of Albany, please apply.

What We Offer: The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Superannuation co-contributions of up to $4,500 per financial year
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 8 weeks’ annual leave per year
• Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
• Access to our Employee Assistance Program (EAP) for you and your family
• Discounted ALAC Memberships
• Festive leave days
• Volunteering support
• Employee assistance program
• Generous study assistance
• Employee recognition program
• Discounted Private Health Insurance
• Novated Leasing (where applicable)

Interested? Please review the full job information listed below for employment conditions, and how to correctly lodge and application.

• Position Description
• Advice to Applicants
• Conditions and How to Apply

Please Note: To be eligible for an interview, your cover letter must clearly address the key points outlined in the Conditions and How to Apply Document.

If you are having any difficulties or for further assistance with the process please contact People and Culture at peopleandculture@albany.wa.gov.au or on 6820 3110.

Role related queries should be directed to Tanja Colby, Team Leader – NAC Operations at tanja.colby@albany.wa.gov.au or on 6820 3508.  

Deadline: Applications close 5pm, Wednesday 24 July 2024

The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.