Visitor Experience Officer - Cultural Venues (Casual)

Ballarat is home to some of Australia’s most historically significant cultural venues including Her Majesty’s Theatre, Civic Hall and the Mining Exchange. City of Ballarat’s freshly formed Cultural Venues team is embarking on exciting period of change and growth. In late 2024, Victoria’s oldest theatre is re-opening for its 150th anniversary after multiple stages of revitalisation, Civic Hall is returning to its live music touring roots and the Mining Exchange is being re-imagined for the future as a destination for art, performance, design, food, wine and more. 

About the Role 

We are looking for experienced Visitor Experience Offices to join a refreshed Cultural Venues team to delivery exceptional visitor experiences for patrons. Visitor Experience Officers are the face of our venues and play a critical role in ensuring the seamless delivery of customer and commercial services. This includes responding to enquires, upselling, ticket sales, bar sales, scanning, ushering and handle all enquiries made via phone, online and in person in an enthusiastic and professional manner. 

This is an opportunity for experienced operators who thrive working in a fast-paced and buoyant environment and proactively as a part of a team. With a flare for understanding how to anticipate the needs of customers the role will have a key responsibility for ensuring our patrons want to keep coming back to our venue time and time again. 

Only an hour and a half from Melbourne, Ballarat presents the wonderful lifestyle benefits of a city in a beautiful regional setting, including a burgeoning creative community, an exciting food and wine scene and high-quality schooling options.

Key Selection Criteria: 

• Demonstrated experience in customer facing roles, preferably in a cultural venues, festivals and/or hospitality environment.  

• Demonstrated ability to champion, model and promote the corporate values. 

• Highly motivated with a desire to work in a fast-paced and dynamic organisation.  

• An ability to use initiative and work collaboratively with a diverse client, customer, team and stakeholders 

• A willingness to contribute and work as a proactive member of the team 

• Computer Literacy including POS, Venue Management Systems, Rostering, Excel, EFTPOS, and ticketing systems. 

• Ability to meet moderate to heavy physical demands of role whilst observing OH&S requirements.   

• A satisfactory Working with Children Check 

• A satisfactory National Police Check 

• First Aid Certificate Level 1 or Level 2 or willing to obtain. 

• Responsible Service of Alcohol (RSA)  

• Availability to work flexible hours, which may include early mornings, evenings, weekends and public holidays across a 14-day roster. 

To Apply: 

To apply for this position please click the  Apply  button and submit your application. Applications close Tuesday 25 March 2025.

Please ensure that you provide a cover letter and a current resume and address the key selection criteria.   

The successful applicant will be required to undergo a full employment medical and police check.  

Contact: 

For further information on this position, please contact Amelia Jones, Coordinator Commercial and Visitor Experience, 0497 849 493 or ameliajones@ballarat.vic.gov.au

 The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our