Visitor Services Officer

DIRECTORATE:
Business, Growth & Community

CLASSIFICATION:
Grade 6

SALARY:
$30.62 to $33.68 per hour + 11.5% employer contribution to superannuation

REPORTING TO:
Visitor Services Coordinator 

EMPLOYMENT TYPE:
Permanent Part Time 

THE POSITION:
The Visitor Information Officer will assist in the day-to-day operations of the Albury Visitor Information Centre and deliver effective customer service, enhancing the visitor experience through the sharing of accurate, inspiring and personalised information and advice. The position will assist in the management of the Visit Albury Wodonga website and social media accounts. Including creating and implementing digital marketing content. 

KEY RESPONSIBILITIES:

• Support the Visitor Services Coordinator in the efficient day-to-day operation of the Albury Visitor Information Centre (VIC).
• Deliver comprehensive visitor information services (via phone, in person, email and messenger) in an educated, enticing, accurate and non-prejudiced manner
• Assist in the management of the Visit Albury Wodonga social media profiles (Facebook, Instagram and Twitter), website and all websites that feature Albury Wodonga.
• Contribute to the development and implementation of Visit Albury Wodonga’s digital content strategy, ensuring continual engagement and activity
• Create relevant content for the Visit Albury Wodonga website and social media profiles
• Participate in product familiarisation and maintain a high level of awareness of local, regional and state products
• Collect and collate relevant visitor data and information, including maintaining the tourism industry database
• Support supervision of casual VIC staff providing clear direction and guidance, as well as promoting a team environment
• Ensure the visual amenity and presentation of the VIC Pod remains of a high standard at all times
• Operate Point of Sale (POS) including cash register, EFTPOS facilities and credit card payments
• Assist in the promotion and delivery of the Tourism Partner Program, ensuring strong relationships with participants and promotion of the VIC’s resources
• Assist in the development, distribution and stock control of the Visit Albury Wodonga’s marketing collateral and souvenirs
• Support the Tourism Team Leader and Visitor Services Coordinator by undertaking and managing projects/activities identified
• Participate on behalf of the AlburyCity VIC, at relevant industry conferences, travel shows and industry meetings
• Undertake and manage projects/activities identified by the VIC Coordinator
• Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee's skill, competence and training.
• Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
• Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.

ABOUT US

Our Organisation:  We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community.

Our Values: We are a values driven organisation and these underpin everything we do.

• Working Together: I respect, listen to and value the contributions of others and celebrate our achievements.
• Integrity: I am trustworthy, honest, accountable, open and consistent in all that I do.
• Courage and Passion: I am enthusiastic and have the confidence to speak up for the betterment of AlburyCity.
• Innovation: I seek to increase my knowledge through new ideas and continuous improvement.
• Loyalty: I am supportive of others and committed to AlburyCity and the community.

Live Well Work Well: The health and safety of our people is more than a priority, it’s a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for. We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury.

It is, and always will be, our goal to have a workplace free from harm.

Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In August 2022 both Councils worked together to review and re-commit to the Partnership Agreement.

This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation.

Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for thebetterment of Albury and Wodonga.

Child Safety: AlburyCity is committed to being a child safe organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect.