Service Advisor - Casual

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Our Key Venues section oversees all of our aquatic and leisure centres. We deliver first-class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure. We provide a safe and memorable experience to all our visitors and customers. Our values are teamwork, customer focus, innovation, and commitment to safety. 

Blacktown Leisure Centre Stanhope is an award-winning multi-purpose facility that offers high-quality programs and services. It includes an indoor aquatic centre with 25 metre 10-lane lap pool, wave pool, program pool, a 4-court stadium and 16-court tennis complex as well as a health and fitness centre, crèche and function room facilities. 

The role of Service Advisor includes but is not limited to undertaking the main reception function, greeting customers, offering advice on activities and programs, receipting payments and administering bookings at Blacktown Leisure Centre Stanhope. 

Ideal candidates will represent Blacktown Venue Management and the respective facilities in a positive light at all times, and provide the highest levels of customer care and service to all users.

Position purpose:

• follow instructions and guidance as provided by senior staff and work cooperatively with other Key Venues employees
• ensure the centre operates successfully and in accordance with meeting the programs and services goals and objectives
• implement the administrative procedures and systems to ensure effective and efficient service delivery to all visitors to the centre
• successfully provide professional and accurate information to customers and potential customers on programs at the centre
• facilitate quality customer service through a competent, committed and confident approach to the tasks at hand
• facilitate a high-quality environment for the enjoyment of customers through compliance with established standards and requirements.

As a Casual Service Advisor, you will be expected to demonstrate a positive and enthusiastic attitude, consistently providing exceptional customer service. Your ability to engage with customers in a friendly and professional manner will ensure their satisfaction.

Your role will involve being proactive, addressing customer concerns, and offering solutions that align with our organisation's values and goals. If you thrive in a dynamic, fast-paced environment, are adaptable, and tackle challenges with a positive attitude, this role is an ideal match for you!

Qualifications and experience

Essential:

• Experience in a busy customer-based environment
• Cash handling experience and/or operation of point of sale system
• Computer literate with demonstrated knowledge of applicable software
• Excellent telephone manner
• Experience working within a team environment
• Demonstrated commitment to customer service.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $30.4424 per hour plus 25% casual loading
• Penalty rates apply for weekend shifts
• Trainee rates apply for applicants under 19 years of age
• Casual working hours
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

Apply now using our fast and easy-to-use online application process:  

1. Have your resume and any other relevant documentation ready to attach.
2. Have a personal email address ready to use and complete your application without 'logging-out' of the system.
3. Review the questions and decide on your responses before commencing your application.

Closing date:            Friday 4 April 2025, 11.59 pm

Contact officer:        Kirsty Chaszczewski on 9421 2600

Internal ref:               Casual