- $71,274– $77,439 per annum (dependent on skills and experience)
- Full-time, 18-month maternity leave fixed term contract
Who we are:
The City of Salisbury is a local government entity and encompasses an area of 158km2. We are a customer focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment.
We are a progressive, sustainable and connected community, where we celebrate our employee's and community's diversity and where people are valued and feel safe, included, connected and have a sense of belonging.
Our values (ReACH) encompass Respect, Accountability, Collaboration and Helpfulness. Do you want to work in a team-based environment, delivering projects for the benefit of the community?
The role:
Some of the responsibilities of this role are:
- Providing information and assistance to ratepayers in an efficient, courteous and timely manner
- Accurately updating information in relation to property records utilising Council's Property Management System and other corporate systems
- Investigating and preparing journals for errors associated with rates administration.
- Preparing refund payments for overpayments, as well as rate remissions and other ad hoc reimbursements
- Interviewing, counselling and negotiating repayment methods of monies owing by ratepayers and other debtors in a professional and customer-oriented manner
- Providing back up support for the Debtors and Property Officer as required.
Skills, Knowledge, Experience:
- Previous demonstrated experience delivering high quality customer service in a high-pressured environment and working with challenging customers.
- Solid problem-solving skills along with analytical thinking
- Sound written and verbal communication skills
- High levels of numeracy and accuracy skills
- Proven ability to utilise Information Technology, with intermediate skills in Excel and Word.
- Demonstrated ability to work autonomously and as a member of a team.
- Demonstrated willingness to learn.
While not essential, the following criteria are highly desirable to be effective in this role:
- Understanding of council's corporate systems (ie. Pathway and Content Management System).
- Understanding of customer service and continuous improvement principles.
- Specialist Skills & experience:
Why you want to join this Team!
It's an exciting time to join the City of Salisbury as we embark on a journey that will transform our City Centre through large scale urban renewal. With around $3 billion of state, local, and private investment currently underway or proposed in the City of Salisbury, Council continues its mission to facilitate projects and investments that realise Salisbury's vision as a progressive, sustainable and connected community.
The $200 million redevelopment of the heart of Salisbury will bring a range of new uses to the City Centre, giving local community and visitors the opportunity to live, work and be entertained in the heart of the City, surrounded by some of the best amenities in the northern region.
The City of Salisbury is committed to continually activation and improving our City for the betterment of our community.
City of Salisbury is renowned as an employer of choice, offering outstanding working conditions, which include:
- Comprehensive Benefits Package: Employees at City of Salisbury enjoy a robust benefits package includes income protection insurance for personal illnesses or injuries, health and wellness programs designed to support their overall well-being including skin checks, health seminars, flu vaccinations and free access to counselling sessions for you or your immediate family through our Employee Assistance Programs.
- Professional Development Opportunities: The City prioritises continuous learning and career growth, offering employees access to training workshops, seminars, study leave, and tuition reimbursement programs to enhance their skills and expertise.
- Work-Life Balance Initiatives: Recognising the importance of work-life balance, City of Salisbury promotes flexible work arrangements and generous leave policies, flexi-time and opportunities to purchase additional annual leave.
- Inclusive and Supportive Workplace Culture: Diversity and inclusivity are core values at City of Salisbury, fostering a supportive environment where all employees are valued and respected.
- Community Engagement: Employees have the opportunity to make a meaningful impact through various community engagement initiatives supported by the City.
These outstanding working conditions reflect City of Salisbury's commitment to attracting and retaining top talent, promoting employee well-being, and fostering a positive and productive work environment.
Further information is available by accessing the Position Description.
Specific enquiries can be made to Karen, Team Leader Revenue on 8406 8256.
Applications close 9am, Monday 02 September 2024.
People who are of Aboriginal and Torres Strait Islander identity as well as people of culturally diverse backgrounds and of diverse abilities are encouraged to apply.
