Part Time Member Administration Officer

Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.

Together, we're working to build a vibrant and sustainable regional city... and we would love for you to join us.

In the heart of the Goldfields, Kalgoorlie-Boulder is a modern and thriving city that embodies the true spirit of a regional community. Located approximately 600 kilometres east of Perth, more than 30,000 people call the city home and enjoy the amenities and facilities of a metropolitan city, with the lifestyle benefits that come from living in a place where nature and adventure are on your doorstep.

With new leadership, dedicated staff and a supportive Council, the City is working towards the vision of being a sustainable regional city of the future.

We are dedicated to working together to achieve the best possible outcomes and are guided by our intention to:

• Be a clean and green city
• Be a place people call home
• Have facilities and services for everyone
• Encourage and support economic development and diversification
• Be a quality employer.

Goldfields Oasis Recreation Centre is seeking a motivated and dynamic Member Administrator to join our team. In this pivotal role, you will be responsible for growing and engaging the Oasis community by delivering exceptional service and introducing new members to the wide range of facilities and services we offer.

As a Member Administrator, you will be highly organised, energetic, and adaptable, with a strong ability to connect with people and share your passion for health and fitness. You will play a key role in ensuring high retention of current members and delivering a consistently outstanding member experience.

Key Responsibilities:

• Provide exceptional customer service and create a welcoming environment for all members

• Introduce new members to our facilities and services, ensuring a smooth onboarding process

• Maintain a strong focus on member retention through relationship building and personalised service

• Work towards set targets and KPIs to contribute to the success of the centre

• Manage administrative tasks efficiently and meet deadlines

• Build and foster meaningful relationships with a diverse membership base

• Support the team in delivering a positive and engaging atmosphere

To be successful in this role, you will have:

• A proven track record in delivering outstanding customer service

• Experience working toward targets and KPIs in a customer-facing environment

• Exceptional organisational and time management skills, with the ability to prioritise tasks effectively

• Strong interpersonal and written communication skills

• Ability to build lasting relationships with a diverse group of members

• A proactive, positive attitude with great attention to detail

• Proficiency in Microsoft Office Suite

• A commitment to upholding the core values of Goldfields Oasis: Support, Respect, Fun, Recognition, and Connection

If you’re passionate about health and fitness and have a dedication to providing exceptional member service, we’d love to hear from you. Apply today to join the Goldfields Oasis team!

Values

SUPPORT - We will support each and every team member to work together, build relationships and deliver greater outcomes for our organisation and community.

RESPECT- We will treat our team members and our community with mutual respect and understanding.

FUN - We will promote and value work-life balance and create an environment that is rewarding and fulfilling.

RECOGNISE - We recognise and acknowledge all individuals and cultures and value their contributions to our organisation and the community that we serve.

CONNECT- We will work as one organisation that communicates openly, and actively connects with our teams, community and stakeholders.

Benefits

We provide employees with generous employment conditions/benefits, including:

• Salary sacrificing
• Flexible Working Arrangements
• A host of health and well-being initiatives, including the Employee Assistance Program
• Generous Superannuation contributions with the City matching up to 3% voluntary additional contributions
• Training and development opportunities
• Free Parking
• Subsidised gym/leisure centre membership (at the nearby Goldfields Oasis)
• $300 annual reimbursement for attendance at, or use of, City owned facilities
• Rebated childcare offered
• We are an Equal Employment Opportunity employer, meaning all applicants are treated fairly and respectfully and have equal access to the opportunities available.