Duty Manager

Join Our Team as a Duty Manager at Wangaratta Sports & Aquatics Centre

• Permanent Part-Time (up to 28 hours per week)
• $19.82 - $30.49 per hour + super (age-dependent)

Are you passionate about aquatics and recreation? Do you have a natural flair for leadership and customer service? If so, we want YOU to join our dynamic team at the Wangaratta Sports & Aquatics Centre (WSAC) as a Duty Manager.

As a Duty Manager, you'll play a pivotal role in leading a dedicated team to deliver outstanding service and maintain the smooth, safe, and efficient operations of our centre. From supervising lifeguards, customer service, fitness, and maintenance staff, to overseeing pool operations and ensuring compliance with health and safety regulations, you'll be at the heart of everything we do. Your focus on high standards of safety, hygiene, and customer satisfaction will make a real difference in the experience of our community.

Why You’ll Love This Role:

• Leadership: Lead a passionate team, fostering an environment of growth and excellence.
• Impact: Be a key player in ensuring the safety and wellbeing of our community, from pool operations to emergency management.
• Variety: Manage a wide range of duties across different areas, from pool plant maintenance to customer service and lifeguarding.
• Flexible Hours: Enjoy the flexibility of a part-time role with a dynamic work schedule.

Key Responsibilities:

• Lead, mentor, and develop staff, ensuring an exceptional customer experience at all times.
• Ensure a safe environment for both patrons and staff, including handling emergency situations with confidence and efficiency.
• Oversee the smooth operation of all facilities, with a focus on pool plant maintenance, equipment setup/takedown, and daily tasks.

We’re Looking for Someone Who Has:

• Strong knowledge and experience in aquatic services and leisure management.
• A knack for solving customer issues in a fair, friendly, and solution-focused way.
• Flexibility to work hours that match the needs of the centre.
• The ability to fulfill the role requirements of both Lifeguard and Customer Experience Officer.

Minimum Qualifications:

• HLTAID003 Provide First Aid
• HLTAID001 Provide Cardiopulmonary Resuscitation (CPR)
• SISSS00111 Pool Lifeguard
• Working with Children Check
• Willingness to obtain a satisfactory Police Check

For further enquiries about this position should be directed to Leon Newton - Sports, Aquatics Events Precinct Manager on l.newton@wangaratta.vic.gov.au

Applications close at 3pm on Monday, 10 February 2025.

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licences

Join Us in Making a Splash!

At WSAC, we're committed to creating a safe, inclusive, and vibrant environment for our community.

Don't miss out on this fantastic opportunity to become part of our team and make a real difference in Wangaratta! Apply now and let's dive into a bright future together!