Parking Investigations Officer

Unit: City Welcome
Location: Council Centre
Employment status: Permanent, Full-time
Classification: Municipal Officer Level 2
Agreement: Hobart City Council Enterprise Agreement 2021
Salary range: $70,381 per annum + 13% superannuation.

• Permanent full-time role with competitive salary.
• Embrace the employee benefits offered by the City of Hobart. 
• Enjoy a friendly and people-oriented team environment.

About the role

The role involves providing assistance to the Compliance Systems and Operations Officer.  This includes supporting the prosecution and referral of cases to the Monetary Penalties Enforcement Service, handling infringement appeals, managing written correspondence, and engaging in direct customer interactions.

Role accountabilities include: 

• Perform data entry and maintain databases.
• Deliver high-quality customer service and respond to customer queries.
• Assist in developing and implementing enhanced or new processes.
• Coordinate, prepare, evaluate, and manage applications for payment arrangements, including debt management.
• Conduct infringement investigations, assess the situation, and deliver outcomes in accordance with applicable policies, procedures and legislation.

Learn more about the role in the position description: Parking Investigations Officer Position Description

About you

The ideal candidate should possess a Certificate IV in Local Government (Regulatory Services) or a similar qualification, along with substantial experience in a regulatory environment or other formal qualifications in the related field.  If you have great attention to detail and thrive in a high-volume work environment, then this may be the role for you. 

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

• Above Award wages and Employer Superannuation at 13% with salary sacrifice options.
• Flexible work arrangements.
• A wide range of leave entitlements.
• Health and Wellness programs, including onsite gyms.
• Discounted membership at Hobart Aquatic Centre.
• Ability to purchase additional leave after 12 months of service.
• An Employee Assistance Program that offers onsite visits.
• Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

Learn more about what the City of Hobart can offer you.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, National Police History record check, and Medical Assessment including drug and alcohol testing.

Learn more about our vision, mission and values.

How to apply

If you require any further information specific to this role please contact Kent Knibbs, Team Leader Parking Investigations, on 03 6238 2848 or email knibbsk@hobartcity.com.au

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to recruitment@hobartcity.com.au. Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

Applications close 11:59 pm Sunday 21 July 2024.

Before you begin

You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your resume, qualification/s, and your Driver Licence ready to attach at the end of your application.

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.