Rates Officer

THE POSITION:

The position of Rates Officer is responsible for performing numerous administrative and operational functions to assist in the management of Council’s rates revenue collection. The position requires regular interactions external stakeholders and is responsible for providing high quality customer service.

ABOUT YOU: To be successful in this role, you will need:

• Analytical and problem-solving skills to collect and analyse data and information
• Interpersonal and relationship building skills and experience to facilitate interactions with key internal and external stakeholders at all levels
• Organisation, project and time management skills combined with the ability to work unsupervised, handling competing priorities to adapt to fluctuating workloads and changing priorities
• Ability to apply initiative and problem solve on issues encountered in day-to-day activities and in the co-ordination of service delivery
• Skills and experience in administration with the ability to provide operational and project support
• Strong oral, written and verbal communication skills
• Skills and experience working within a customer service environment with the ability to achieve a high level of customer satisfaction

SALARY & EMPLOYMENT CONDITIONS:

• Permanent position, 70 hours per fortnight
• This position is a Grade 3, salary range is $66,443 p.a. with progression to $73,338 p.a. on demonstrated competencies. Performance progression will be up to $77,831 p.a. plus superannuation.
• Fairfield City Council offers a great working environment, where your career development and work life balance matters. We offer a range of benefits including:
• Flexible work arrangements such as a hybrid work arrangement
• Study assistance including up to 10 days study leave
• Wellbeing initiatives including Flu vaccination, discounted gym memberships and onsite gym
• Free Onsite parking
• Significant leave benefits 15 days sick/personal leave, 2 days health and wellbeing leave per year
• Access to Long Service Leave after 5 years

FURTHER CONTACTS:  Enquiries regarding the position should be directed to Jennifer Lim Hernandez (Manager Finance) on 9725 0177. A position description is attached for your information.

CLOSING DATE: Friday, 25 October 2024 at 4:00pm

HOW TO APPLY: Applications should include a current resume and brief cover letter (max 2 pages) to address suitability for the position using the Position Description as a guideline and provide a response to the following three questions:

• Briefly outline your experience working in a similar role, including relevant skills and qualifications
• What motivated you to apply for this position, and what do you hope to achieve in the role?
• What does good customer service mean to you?

Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.