Visitor Experience Officer

POSITION SUMMARY

As a Visitor Experience Officer, you play a pivotal role in ensuring a memorable and enjoyable experience for visitors to our community. Your primary responsibility is to provide exceptional visitor assistance and contribute to positive interactions between visitors and the local community.

By doing so, you directly impact our reputation as a welcoming and visitor-friendly destination.

In this role, you will work closely with the Visitor Experience Coordinator and other team members to uphold high-quality service standards, efficient operational management, and a commitment to continuous improvement. Your duties include assisting in day-to-day operations, engaging with local businesses and organisations to enhance visitor services, and maintaining accurate records and feedback.

Your role also involves actively participating in stakeholder engagement, contributing to sustainable tourism initiatives, and supporting budget management for visitor services.

One of the key aspects of this position is flexibility, as you may be required to work weekends and holidays, which is common in the tourism industry. By joining our team, you become an essential part of our mission to provide an exceptional visitor experience and promote our community as a top tourist destination.

Your dedication to our values of innovation, teamwork, quality, and accountability will be crucial in achieving our goals and ensuring that every visitor leaves with positive memories of our community.

COUNCIL’S VALUES

Innovation and Continuous Improvement: Council and staff seek to overcome challenges and take advantage of opportunities through a commitment to innovation. Through innovative thinking and constant review of our practices and approach, we are continually improving our performance and service delivery.

Teamwork: We recognise the importance of maintaining a creative and responsive work environment in which the community, councillors, management, and staff work constructively together in a spirit of teamwork, trust, and loyalty.

Quality: Council is committed to ensuring quality output by providing the organisation with resources that facilitate excellence in performance, commitment, and service delivery.

Accountability: Council has a responsibility to the residents and ratepayers of the Shire to be inclusive and responsive to their views and needs and to communicate effectively.

Diamantina Shire Council offers:

• above award wages
• monthly RDO’s
• 6 weeks annual leave
• A comfortable home is available at heavily subsidised rent (approximately $150/week for three bedrooms, partially furnished dwellings)
• full-time permanent position
• opportunity for professional growth and development

Please include the following with your application:

• A completed application form
• A current resume (ensuring contact details are current and you have nominated at least two referees)
• A cover letter outlining your reasons for applying and your knowledge of the position
• A document addressing each of the selection criteria
• Copies of licenses or tickets required in the Position Description must be included with your resume

For any information call Shelley Laverty, Human Resources Officer, on 07 4746 1600, or email HR@diamantina.qld.gov.au

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