Community Engagement & Service Impact Lead

Full Time Permanent Position

Band 7 - Salary Range $106,626 to $119,182 per annum + 11.5% Super + ADO

Salary offered will depend on level of skills and experience.

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

Do you thrive on fostering meaningful connections with communities and driving exceptional customer experiences? Are you ready to lead the way in community engagement and consultation, service evaluation, and design innovative, customer-centric solutions that ensure the voices of our customers and employees are heard, understood, and central to shaping Council decisions?

This is an exciting opportunity to join Melton City Council's newly established Experience Insights and Analytics Team within the broader Customer Experience Department. As a key part of this dynamic group, you’ll play a critical role in transforming how we use data, insights, and engagement to inform decisions and enhance the experiences provide through Council services.

Key Responsibilities

• Provide strategic guidance and advice and lead Council’s community engagement and service evaluation practices.
• Develop comprehensive engagement and evaluation guidelines and toolkits to support consistent practices across the organisation.
• Conduct customer and service impact assessments, providing insights to drive business process improvements.
• Build organisational capacity through knowledge-sharing and fostering a customer-centric culture to improve experiences with Council’s services, programs, and activities.

Please note: In-person interviews for this position will be held on Thursday 12 December 2024. 

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Relevant tertiary qualifications and significant experience in community engagement, service design and evaluation, social sciences or public policy development.
• Demonstrated empathetic communication, interpersonal, consultation and negotiation skills; appropriate to with a wide range of internal and external stakeholders and members of the public
• Demonstrated skill managing complex community engagements and service evaluations including excellent facilitation, negotiation, problem solving, relationship management and advocacy skills.
• IAP2 Certificate of Engagement, and preferably the IAP2 Advanced Certificate in Engagement.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year
• 5 weeks annual leave
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave) 
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
• Wellbeing initiatives
• Subsidised Uniforms

How To Apply

For further information about the position, please contact Joel Farrell, Manager Customer Service on 0417 820 675.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Thursday 5 December 2024