Trainee - Customer Service Officer

Position: Position Number 000759

Department: Governance, Recreation and Property Services

Employment Status: Full time, fixed term (2-year contract)

Location: Kingston, Civic Centre

Salary: $59,307 per annum + 12.5% superannuation

About this position:

Are you looking to kick-start your career in a dynamic and professional environment? We are currently seeking a motivated and enthusiastic individual to join our team. This is a fantastic opportunity for someone who is eager to learn, grow, and develop key skills in customer service and office administration.

The position works within a team responsible for delivering quality frontline customer service from point-of-enquiry to resolution, handling customer enquiries, service requests, transactions, and complaints in an efficient, professional, and responsive manner.  You will need to have a positive and flexible approach to work, willingness to learn as well as good communication skills. 

The successful candidate will undertake a Certificate III in Business qualification while working in our busy office environment.  This traineeship has a nominal duration period of two years and continued employment beyond the two-year traineeship is not guaranteed.

As the successful applicant, you will have:

• The capacity to undertake Certificate III in Business (at Council’s cost),
• Competent computer skills,
• Ability to work in a team.

Further details:

The role is entry-level, full-time and is offered on a fixed-term contract for a 2-year period. The commencement salary is $59,307 per annum, plus 12.5% employer superannuation contribution. 

For more information, please contact Kelly Nichols, Customer Service Coordinator on (03) 6211 8200.

Employee benefits:

• An inclusive culture and a genuine focus on our people's safety and wellbeing.
• Discounted membership at the Kingborough Fitness Centre.
• An Employee Assistance Program.
• Corporate Health Plan discounts.

How to apply:

• Before you begin, please ensure you have read the Position Description which includes the Key Selection Criteria. 
• Applications must be submitted by using the online form on Council’s website. You can save your application as you progress through the stages until you submit your completed application.
• Employment will be subject to satisfactory pre-employment background checks, which may include the following:
  • National Police check,
  • Right to Work in Australia check,
  • Reference checks,
  • Health assessment including drug and alcohol testing,
  • Working with Vulnerable People registration.

Applications close on Sunday 6 April 2025.