Customer Service Officer

Be the face of exceptional service at Armidale Regional Council

As a Customer Service Officer at Armidale Regional Council, you will be responsible for providing an exceptional level of customer service to all customers of Council. Your duties will include attending to internal and external customer enquiries promptly and efficiently, providing courteous and accurate advice, and proactively dealing with customer complaints. You will also provide administrative support in accordance with established policies, procedures, and processes, including recording and inputting service requests, maintaining Council’s database, facilitating bookings of Council facilities, and assisting with various office duties.

About You

You are a proactive and detail-oriented professional with a passion for customer service. You excel in engaging with customers, providing them with a positive and efficient service experience. Your excellent communication and problem-solving skills enable you to address enquiries effectively and efficiently. You are eager to learn new systems and technologies to enhance service delivery. Your ability to work both independently and as part of a team, combined with your enthusiasm for professional growth, makes you an ideal candidate for this role.

You will bring a positive attitude and lead by example, showing commitment and readiness to tackle challenges.

Council is focused on developing a strong culture by embedding values of wellbeing, inclusion, commitment and transparency into everything we do. This is at the heart of how we work. The right person for the job is able to live these values and call out others where they aren't.

We want to hear about you! So, in your application, tell us about…

• Why do you want to work at Armidale Regional Council?

• What makes you the best person for the role?

• Your qualifications and experience relevant to the role.

Please note:

• Only the three questions above need to be addressed in your application, however your resume and cover letter will be assessed against the full list of Essential Criteria located within the Position Description attached to this advertisement.
• You will also be required to attach PDF copies of your qualifications, tickets &/or accreditations to your application.

We have two positions available:

• 1 x Permanent Full-Time role
• 1 x 12-Month Term

We want you to enjoy working at Armidale Regional Council as much as we do, so here’s what’s included:

• Salary from $1326.21 per Week (plus super) based on a 35-hour week.

• Flexible working provisions and a 9-day fortnight

• Generous leave entitlements.

• Gym discounts

Are you ready to be part of reviving the region and join the Parks team?

• If you would like further information on the role, please contact  Kaycee Wadley, Acting Team Leader Customer Service on 0447633468 for a confidential discussion.

• Armidale Regional Council is an inclusive employer that does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

• Council recognises the unique skills and attributes demonstrated by service personnel in their service to our country and applications from ex-service personnel are welcome. All applicants who are veterans will be provided with specific feedback on their application if they are unsuccessful. The Local Government Rank to Grade Guide was developed to help both hiring managers and veterans understand how ADF skills and experience align with public sector jobs. You can use this guide as a tool to help you identify where your skills and qualifications align you to. For further information, and to access this guide, please click Here.