Customer Service Licensing Officer

The Shire of Esperance, located 750km from Perth on Western Australia’s south east coast, comprises some of the most spectacular landscapes and beaches in WA.  The Shire employs over 300 people in a diverse range of roles, making us one of the largest employers in the region.

All employees strive to embody the Shire’s values of Professionalism, Respect, Integrity, Dedication and Excellence in contributing to the community, making Esperance a great place to live and work.

About the Job

• There is an exciting opportunity with the Shire of Esperance for a Customer Service / Licensing Officer. The Customer Service/Licensing Officer acts as the first point of contact for the public in regard to general customer service enquiries, receipting of monies and transport licensing transactions, assist with other finance related duties. 
  
  Responsibilities include, but are not limited to:

• Respond to all customer service enquires including telephone and counter enquiries.
• Liaise with internal and external stakeholders to resolve routine enquiries.
• Process Department of Transport transactions and Shire transactions and issue receipts.

This is a permanent full-time position, working 38 hours per week.  

About you 

In order to succeed and thrive in this position, you must have:

• Working knowledge of cash receipting procedures.
• Sound customer service and conflict resolution skills.
• Well-developed interpersonal and verbal communication skills.

Benefits

Salary: $67,323.00 per annum

Permanent staff are entitled to:

• 5 weeks annual leave per year 
• Minimum of 11.5% superannuation employer contribution
• Superannuation co-contribution offered to a maximum of 5%
• Free access to the Bay of Isles Leisure Centre (pool & gym)
• Access to career development opportunities
• Uniform allowance
• Employee wellness initiatives including Employee Assistance Program, skin checks and flu vaccinations

Applications close on Sunday the 20th of April 2025
Applications must be made via the Shire of Esperance online recruitment portal by clicking the APPLY button below and include a current Resume and Statements addressing the Selection Criteria, which is found on the position description. 

Further details are available in the Position Description, found on the recruitment portal, or contact Human Resources on 08 9071 0647

The Shire of Esperance is an Equal Opportunity Employer