Customer Service Officer

Together, we're working to build a vibrant and sustainable regional city... and we would love for you to join us.

In the heart of the Goldfields, Kalgoorlie-Boulder is a modern and thriving city that embodies the true spirit of a regional community. Located approximately 600 kilometres east of Perth, more than 30,000 people call the city home and enjoy the amenities and facilities of a metropolitan city, with the lifestyle benefits that come from living in a place where nature and adventure are on your doorstep.

With new leadership, dedicated staff and a supportive Council, the City is working towards the vision of being a sustainable regional city of the future.

We are dedicated to working together to achieve the best possible outcomes and are guided by our intention to:

• Be a clean and green city
• Be a place people call home
• Have facilities and services for everyone
• Encourage and support economic development and diversification
• Be a quality employer.

About the role

The City of Kalgoorlie-Boulder is seeking an enthusiastic and motivated Customer Service Officer. The Customer Service Officer is the first point of contact for our customers and one that promotes a positive image of change throughout the City of Kalgoorlie-Boulder.

Our Customer Service Officers are responsible for delivering quality customer service to our internal teams and external customers. You will ensure that information is accurate, concise, timely, and in accordance with the City's best practice standards and high customer service expectations.

We are looking for someone with flair, exceptional time management skills, amazing phone etiquette, who can juggle multiple tasks and is adaptable to work within our dynamic team. Cash handling skills are not essential but beneficial. Previous customer service experience is essential. The position is based at the Administration Building.

Duties

Key Responsibilities include:

1.Provide a friendly, responsive and professional service to internal and external customers in accordance with the City’s Customer Service Charter;

2.Provide a complete call Centre service to both the general public and internal extension users;

3.Accurately receipt, balance and bank all monies received over the counter and telephone in accordance with the City’s policies and procedures;

4.Provide relief and assistance to other officers in the Customer Service Team;

5.Promote a positive image of the City of Kalgoorlie-Boulder;

6.Undertake to become multi skilled across all areas of the customer service function;

7.Publish, maintain and review all associated processes and procedures using Promapp, to meet the required timelines of the City;

8.Adhere to all City of Kalgoorlie-Boulder policies and procedures, and ensure personal safety at work and that of others;

9.Other accountabilities and responsibilities as directed by the Customer Service Team Leader and/or Manager Organisation and People.

Who we are Looking for:

1.Demonstrated experience in customer service and business administration

2.A customer service focus and excellent customer service skills

3.Advanced computer skills and knowledge of Microsoft Office suite

4.Ability to quickly attain organisational knowledge

5.Demonstrated high level communication and interpersonal skills including ability to liaise effectively and courteously with internal and external customers

6.Demonstrated ability to establish and maintain effective working relationships with internal departments/business units

7.Ability to work both in a team environment and unsupervised, with a high degree of initiative

8.Demonstrated problem solving and complaint management skills

Values

SUPPORT - We will support each and every team member to work together, build relationships and deliver greater outcomes for our organisation and community.

RESPECT- We will treat our team members and our community with mutual respect and understanding.

FUN - We will promote and value work-life balance and create an environment that is rewarding and fulfilling.

RECOGNISE - We recognise and acknowledge all individuals and cultures and value their contributions to our organisation and the community that we serve.

CONNECT- We will work as one organisation that communicates openly, and actively connects with our teams, community and stakeholders.

Benefits

We provide employees with generous employment conditions/benefits, including:

• Salary sacrificing
• Flexible Working Arrangements
• A host of health and well-being initiatives, including the Employee Assistance Program
• Generous Superannuation contributions with the City matching up to 3% voluntary additional contributions
• Training and development opportunities
• Free Parking
• Subsidised gym/leisure centre membership (at the nearby Goldfields Oasis)
• $300 annual reimbursement for attendance at, or use of, City owned facilities
• Rebated childcare offered
• We are an Equal Employment Opportunity employer, meaning all applicants are treated fairly and respectfully and have equal access to the opportunities available.