Customer Service Officer (Regional Aquatic Centre)

Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations.

Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here.

We are in an exciting period of transformation with a focus on employee engagement, satisfaction and delivering exceptional services and facilities for the community.

We strive to lead with openness and courage and want you to be part of that journey.

So come and join the team while enjoying all that Clarence Valley has to offer you and your family.

 Learn more about living in the Clarence Valley here.

What you need to know...

We are recruiting for multiple Customer Service Officer positions: 

Temporary three year term contract

• full time - 70 hours per fortnight
• the package:  $60,312 to $71,923 plus superannuation per annum
• location: Grafton

Casual contract

• hours as required
• the package: $33.01 - $39.36 per hour, plus 25% casual loading, plus superannuation
• location: Grafton

About the role

The Regional Aquatic Centre in Grafton is brand new and due to open in December. The new facility includes an outdoor 50m pool, an accessible zero depth splash pad and an indoor centre with two heated pools, a 25m and combined program and leisure pool.

We are currently recruiting for customer service officers with great communication skills who thrive in a fast paced environment. The successful applicant will have good customer service skills, be flexible and organised. The position is required to work across the canteen operations so cash handling experience would be advantageous.

There are three positions available including one full time and two casual positions. Early mornings and weekend work will be required in this role.

Dive into this great opportunity today! 

Download the position description here.

To be considered for this position you will need to:

• Address the essential criteria
• Attach a cover letter (2 pages maximum) and an up-to-date resume (5 pages maximum) that clearly details your skills & experience as relevant to this position. You will need to demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities.
• Target questions - answer the 3 target questions - maximum 300 words each question
  Q1. Tell us how you contribute to a positive team culture? 
  Q2. When you think of customer service, what are the things that make it a good experience for the customer? 
  Q3. In a fast paced environment, how do you manage multiple tasks at the same time?  

Contact

Rachelle Passmore, Manager Open Spaces and Facilities on (02) 6640 3532

Closing date

Tuesday, 19 November 2024 at 11.30 pm (NSW time).

Other important information

This position is located at Council's Aquatic Centre, however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future.

A probation period applies to the 3 year term contract position. 

How to apply:

• All applications must be lodged online via Council's website www.clarence.nsw.gov.au.
• Attachments such as certificates and licences must be combined into one document before you attach them to your application.
• For further information about the selection process including tips on how to address the selection criteria please refer to the Careers page on the Clarence Valley Council website. 

For this application you will be required to supply a resume and relevant certificates and licences.

Do you want further information on how to apply under the Capability Framework? Please read our How to apply for a job guide.