Digital Mobility Support Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and  passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are currently seeking an experienced, energetic and highly motivated professional to work as part of our Digital Services team as a Digital Mobility Support Officer on a permanent, full-time basis. This role is responsible for assisting with the establishment and support of mobile devices across Council, including procuring devices and related telecommunications plans, and also provide users with support to ensure their devices are working with maximum efficiency.

An ideal candidate would have excellent experience with and knowledge of mobile devices, primarily IOS devices and their management with Intune. 

Qualifications and experience

Essential:

• Certificate IV in Information Technology (IT), Business Administration or a related field
• Solid experience in a similar role
• Current class C driver’s licence.

 Desirable:

• Experience administering a large mobile device fleet
• Experience providing user support in a fast-paced environment
• Commitment to customer service
• Experience working with an IT Service Management system.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,510.58 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child-safe organisation that supports and promotes the safety, well-being and empowerment of children.

Position description 

Click here to view or download the position description.         

Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach.
2. Have a personal email address ready to use and complete your application without 'logging-out' of the system.
3. Review the questions and decide on your responses before commencing your application.

Closing date:           Friday 29 November 2024, 11.59 pm         

Contact officer:       Rosanna Maccarone at rosanna.maccarone@blacktown.nsw.gov.au 

Internal ref:              BCC690