Information Systems Engineer

19th March, 2025

Information Systems Engineer
Full Time Ongoing

Our Region
Ingham is uniquely positioned just over an hour north of Townsville and approximately three hours south of Cairns and is within the tropical paradise of the Hinchinbrook Shire. With Ingham at its centre, the region is surrounded by rugged mountain ranges, giant waterfalls, the Great Barrier Reef, wild beaches and tropical islands. It’s a place where breathtaking scenery, unique wildlife, world-class fishing experiences, delicious, locally sourced food, inspirational art and 60,000 years of culture are all weaved into one incredible story: The Hinchinbrook Way.
  
Our Council
Hinchinbrook Shire Council is proud to be one of the largest employers in the region, with a diverse team of around 200 people working across technical, administrative, operational, and senior management roles. We’re committed to creating a fair, flexible, and supportive workplace where our staff can thrive while enjoying the unique attractions and vibrant community life of Hinchinbrook. With benefits such as a nine-day fortnight for most roles, generous superannuation, and leave entitlements, we offer opportunities to grow your career while embracing the lifestyle you love. By joining us, you’ll be part of an organisation that values its people, promotes collaboration, and strives to make a lasting, positive impact on the Hinchinbrook community.
  
What Council Offers:
 

• 72.5-hour fortnight with roster variations depending on the position (9-day fortnight - RDOs in accordance with Council policy)
• Up to 12.5% Superannuation employer contribution for contributing members
• 5 weeks annual leave plus 17.5% annual leave loading
• 15 days paid sick/parental leave
• Salary Packaging options
• Employee Assistance Program (EAP)
• Accredited Mental Health First Aid Officers
• Annual Flu vaccinations + Skin Checks
• Corporate Uniforms (annual allowance) and PPE supplied

The Opportunity
As an Information Systems Engineer, you will play a critical role in ensuring the effective design, implementation, management, and maintenance of Council’s information systems infrastructure. Your expertise will help translate business requirements into robust technical solutions while maintaining system security, reliability, and scalability.
  
This role offers the opportunity to collaborate closely with internal stakeholders, including IS professionals, business users, and external vendors, to deliver efficient and innovative IT solutions. A key focus of this position is TechnologyOne, where you will serve as the primary point of contact for all TechnologyOne projects, processes, and enhancements within Council.
  
Key Responsibilities
 

• Assist with the design, implementation, and upgrades of information systems based on business needs.
• Develop system specifications, architecture diagrams, and documentation.
• Lead TechnologyOne projects and enhancements, serving as the key point of contact for all TechnologyOne processes and system improvements within Council.
• Support the Information Systems Manager with feasibility studies and cost-benefit analyses.
• Manage and maintain IT infrastructure, including servers, networks, and databases.
• Monitor system performance and identify areas for optimisation.
• Troubleshoot and resolve technical issues to ensure system reliability.
• Implement and maintain security measures, ensuring compliance with industry standards (e.g., ASD Essential Eight, ISO27001).
• Identify and implement automation opportunities to improve efficiency.
• Provide technical support and training to end-users and stakeholders.
• Collaborate with internal teams and vendors to evaluate and implement new technologies.
• Required to be available for on-call work as part of a rotating schedule, subject to change at management’s discretion based on operational requirements with prior notice.
• Maintain comprehensive technical documentation and generate system performance reports.
• Stay up to date with emerging technologies, recommending improvements to enhance IT infrastructure.

See the Position Description for a more extensive list of key responsibilities.

Our Ideal Candidate
  
We are seeking a proactive and skilled Information Systems Engineer with experience in IT infrastructure, security, and enterprise systems, particularly TechnologyOne. You will have strong problem-solving skills, a keen eye for system optimisation, and the ability to automate IT processes.
  
Excellent communication and collaboration skills are essential, along with a passion for innovation and continuous improvement. If you thrive in a dynamic IT environment and are eager to contribute to Council’s success, we’d love to hear from you!
  
Key Selection Criteria
If our values resonate with you ‘Integrity, People Focused, Excellence and Sustainability’ and you possess the following qualifications and experience, read below about how to apply:
 

• Tertiary qualifications in ICT, Information Systems, or a related field and/or proven experience in designing, implementing, and managing information systems and software.
• Strong understanding of Windows Server 2019+, virtualisation technologies (VMware, Hyper-V), and database management systems (MSSQL).
• Experience with TechnologyOne ERP (Ci, CiAnywhere) (Highly Desirable).
• Proficiency in networking concepts and protocols (e.g., TCP/IP, DNS, DHCP) and Microwave Networking.
• Strong knowledge of security best practices, SIEM solutions (e.g., Microsoft Sentinel), and ITIL framework.
• Experience with cloud computing platforms (AWS, Azure, Google Cloud) and scripting languages (PowerShell).
• Certifications in relevant technologies (e.g., MCSE, CCNA, CompTIA Security+).
• Strong problem-solving, analytical, and communication skills, with the ability to work independently and in a team and;
• Ability to prioritise tasks, manage time effectively, and deliver high-quality IT solutions.

General Salary Information 
Level 5 $89,896 per annum plus superannuation.

The Selection Process
We welcome candidates to inform us of any adjustments they may need to ensure a supportive and inclusive recruitment experience and workplace environment. Hinchinbrook Shire Council is an equal opportunity employer, and we encourage Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.

Celebrating the rich diversity of our community, we are dedicated to attracting and employing people who reflect the community we serve. We value and respect the unique contributions of our employees and are committed to fostering an inclusive and safe workplace where everyone is supported to reach their full potential.

Please note that only individuals with the right to work in Australia are eligible to apply. As part of the recruitment process, the preferred candidate will need to undertake a National Police Check and pre-employment medical assessments, which may include drug and alcohol testing, to confirm their ability to meet the role's inherent requirements.

How to Apply 
To apply, submit your application online by clicking 'Apply For Job' and follow the steps. Please provide:
 

1. A current resume
2. A cover letter addressing the “Our Ideal Candidate” section (max. 2 pages).

Applications close on Thursday 3 April 2025 at 5:00pm AEST

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.
  
For More Information:
Thank you for your consideration and interest in this position. For a confidential discussion, contact Craig Evans, Information Services Manager on (07) 4776 4651