Ticketing and Customer Data Officer

Ticketing and Customer Data Officer

$80,382- $92,796 pa (plus Super)

Permanent Full Time

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the role

As the Ticketing and Customer Data Officer, you will play a pivotal role in delivering exceptional customer service and ensuring the efficient operation of ticketing and data management across Creative and Engaged City programs, including Drum Theatre and other cultural and community venues.

In this dynamic position, you will:

• Oversee reception and box office operations, ensuring a high-quality customer experience for hirers, patrons, and visitors.
• Manage ticketing systems and customer databases, ensuring seamless booking processes and data integrity.
• Collect and analyse customer data to identify trends, enhance service delivery, and inform marketing strategies.
• Provide financial reporting and support budget management for ticketing services.
• Supervise the Ticketing Officer, supporting their professional development and maintaining team excellence.
• Collaborate with internal teams and external stakeholders to drive venue utilisation and enhance audience engagement.

Your contribution will directly impact the success of cultural and community programs, driving sales and promoting the city’s vibrant cultural offerings.

About you

To be successful in this role, you will have demonstrated knowledge and understanding of ticketing system, and customer data collection.

To excel in this role, you will bring:

• Proven experience in box office, ticketing systems, or customer service, preferably in a cultural or community venue setting.
• Strong skills in data management and analysis, with the ability to interpret insights to improve operations and marketing outcomes.
• Exceptional communication and interpersonal skills to engage effectively with diverse stakeholders, including patrons, hirers, and team members.
• Demonstrated leadership capabilities to manage and mentor staff, fostering a positive and productive team environment.
• A customer-focused approach, with a passion for delivering outstanding service and enhancing audience experiences.
• Experience with cash management and financial reporting.
• A proactive attitude and creative problem-solving skills to identify opportunities and implement improvements.

If you’re enthusiastic about contributing to the success of vibrant cultural and community programs, while bringing your expertise in ticketing, data management, and customer service, this role is for you!

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals. Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for childrenwith zero tolerance for child abuse and harm.

To Apply

To apply for this position, please ensure you address the key selection criteria outlined in the position description as part of your application. To view a copy of this position description and to apply, please click on the link below.

Ticketing and Customer Data Officer Position Description - 382.8 KB

You may be required to undertake work preference profiling / psychometric testing.

The successful candidate will be asked to produce a clear Working with Children Check, provide a Victorian Drivers Licence, Apply First Aid Certificate and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Further information: Natasha Petkovic Jeremic, 8571 5346

Applications close: 5pm Wednesday, 8th January 2025