Waste Support Officer

Join our team as a Waste Support Officer: Elevate customer experience with us!

Is customer service your passion? Do you love to identify unique solutions to problems? We are currently seeking a new Waste Support Officer to join our team - if you have the skills this might be your chance to rewrite the future with us.

• Work in a team where you are valued and your skills make a difference
• Permanent full-time
• Balance your life with a 9 day fortnight and get back some 'you' time

About the role

You will be joining a dynamic team which is dedicated to continuously enhancing our customer experience and service performance. We take pride in our team culture and the high level of service we deliver to our community.

This is a key position and is essential for providing a great customer experience and Waste Services support through the following main activities:

• Process Customer enquiries, requests, bookings and service items through Council systems and action, allocate, and transfer to the correct Team, Contractor or Staff member
• Review incoming action items to ensure all information and associated data is accurate and correct prior to processing, and carry out investigation where any shortfall of information exists, prior to actioning item
• Investigate and resolve customer complaints and assist in identifying digressions from expected performance standards
• Liaise with CCC’s Waste Collection Contractor and other members of the Unit to ensure an environment of constant and reliable service provision where improvements are developed and implemented.

This position is required to provide quality customer service and create value for the community.

To be successful in this role, you will have:

• Certificate IV qualification in Business Administration or related field OR demonstrated
  solid contemporary experience in a similar role, combined with ongoing professional
  development.
• Significant experience within a high volume and complex, service delivery and customer
  enquiry environment.
• Demonstrated ability to understand, interpret and communicate procedures, policies and
  relevant legislation to a variety of stakeholders.

Our position description provides more information for you to learn about this role.

Other important information

• The salary range for this position ranges between $63.6K- $76.4K plus 11.5% superannuation
• This is a Permanent full-time role
• This role will be able to access a 9 day fortnight
• This role is located at the Buttonderry Waste Management Facility (other Council Locations and work from home may be considered as part of a flexible arrangement).  

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

What to know more?

The contact person for this role is Darren North Section Manager Waste Services. You can contact Darren on 0413 235 616 or on email at darren.north@centralcoast.nsw.gov.au 

This position will close for applications at midnight on Sunday 13 October 2024

To download our Privacy Statement click here.

Location

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.

By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false. 

You also consent to employment screening checks being conducted where appropriate.  This may include associated checks including reference checks, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.