Community Facilities Officer

Byron Shire Council is focused on partnering with our community and offers pristine beaches, diverse lifestyles, a magnificent natural environment and a subtropical climate. Stay, live and work in our community.

Byron Shire Council has a high performance, collaborative culture.  We are a growth-oriented organisation and value individuals who are driven to succeed and exceed expectations.  We like to focus on understanding how a potential candidates talents and strengths align with the role they are interested in.  Working in Local Government and for Byron Shire Council provides opportunities to grow in the direction that you aspire. 

We provide a rewarding and flexible working environment and celebrate our values of:

• We lead with enthusiasm and purpose
• We are open, honest and respectful
• We foster well-being and creativity
• We achieve our goals and succeed together

We are looking for:

Byron Shire Council is currently seeking a Community Facilities Officer. This role is responsible for supporting the optimal use of Council’s community facilities. This role ensures the efficient and effective use of community spaces, providing excellent customer service and leading the development and implementation of improved systems.

The Community Facilities Officer acts as a primary point of contact for hirers, coordinating bookings, handling inquiries, and ensuring compliance with Council policies. The role coordinates contractors such as delivery of cleaning and minor maintenance and involves working with Council’s volunteer hall committees. A key aspect of the role is to support the development and implementation of new processes and platforms for service delivery, including online bookings systems and video-based hirer orientation materials.

The Community Facilities Officer will also support asset sponsorship of Council’s community facilities, including supporting relationship management with Council’s lessees/licensees, establishment and renewal of leases/licenses, implementation of strategic projects and resolution of emerging issues.

This role is part of Council’s transition measures for improved management of community facilities. The role is being offered as a 12-month term with possibility of extension.

About you: 

• Proven experience in customer service, booking management, and/or business administration, preferably within a local government or community services setting.
• Proven experience in using information technology and systems to improve efficient and effective service delivery to clients and stakeholders.
• Strong organisational and time management skills with the ability to manage multiple projects and tasks.
• Excellent communication and interpersonal skills with a focus on customer experience and service outcomes with diverse stakeholders including Council staff and community members.
• Ability to handle inquiries, resolve issues, and provide appropriate solutions capably, consistently and professionally.
• Aptitude for quality and systems improvement with ability to make sound recommendations and take follow up actions that are aligned with better practices, relevant legislation and/or guidelines, and informed by stakeholder input.

We offer: 

• A 12 month maximum term position with possibility of extension (35 hours per week)
• Flexible working arrangements 
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,310.30 to $1,518.18 per 35 hour week (dependent upon skills and experience)

Other benefits include:

• Annual salary reviews and identified salary increases for financial years 2024/2025 based on award conditions
• 11.5% superannuation 
• Education and training support
• Flexible work hours
• Attractive salary packaging scheme.
• Employee Assistance Program (4 sessions per year)
• Fitness Passport
• Health and Wellbeing days

 Location:

This position is based at Mullumbimby, however Council can require you to work from other work sites as required for operational reasons.

Contact:  

Mondays and Tuesdays - Geeta Cheema - Manager Social & Cultural Planning- Phone: (02) 6626 7088.

Wednesdays to Fridays - Deborah Stafford- Manager Social & Cultural Planning- Phone: (02) 6626 7122.

Closing date:

10pm (NSW time), Wednesday 30th October.  

Position Description:

Download the Community Facilities Officer Position Description (PDF,159KB)

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication. 

Pre-Employment Screening Process:

• Reference Checks: Referees will preferably be your current or most recent supervisor and must be able to comment directly on your abilities in a work situation. If you have any objection to this action, your concerns should be raised in your application and be discussed with the Selection Panel.
• Functional Health Assessment: If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied. Applicable roles are subject to drug and alcohol testing, please note these tests will potentially require the provision of a urine sample, and a positive test will preclude a candidate from employment with Council at that time.
• Background Screening: Background checks verify the information you have provided in your application, and where applicable, also check for relevant criminal history. Checks may also include, for example, a confirmation of your employment history, qualifications/tickets and working with children clearance.

HOW TO APPLY:

Scout Talent has released an improvement to the candidate application experience through the 'Save Application' Feature. As a candidate you can start an application and progressively update the application until they are ready to submit.

You can start an application on the go, from anywhere and return to finish your application via the automatic follow up email when you have time and the required information at hand. 

You must use your own email address and not one used previously by another person that has applied for a position with Council.

Being mindful of diversity and inclusion we have provided 2 options to apply for the position.

Option 1 - Written Application

You may wish to prepare your responses in a Word document, and then COPY and PASTE into the fields below.  

Step 1: Fill out our online application form below. Once you have completed all the questions, click 'Next'

Step 2: Attach your resume/CV and a cover letter (optional). Once you have attached your document/s click 'Next'.

Step 3: Please review your application and confirm everything is correct. Click 'Confirm' to send your completed application.

 You will receive an email to confirm your application has been received. 

Option 2 - Audio File Application

Step 1: Scroll down and review the Questions that you are required to answer. 

Step 2: Record an audio file of your responses and save the file (the file must be in an MP3 format and less than 50MB). Please note that all questions with a drop box or a check box as well as the reference checks details can not be answered via audio file and must be completed below.

Step 3: Fill out the Personal Details section and the questions that can not be completed by audio file on the application form below. For all of the Questions where you are responding via audio file, type the response “audio file”.  Once you have completed all the questions, click 'Next'

Step 4: Attach your resume/CV, a cover letter (optional) and your audio file.  Once you have attached your documents click 'Next'.

Step 5: Please review your application and confirm everything is correct. Click 'Confirm' to send your completed application.

You will receive an email to confirm your application has been received.