Fitness Services Officer

• Permanent, Full-time Position
• Band 4 Salary from $68,083 - $72,511 per annum plus superannuation
• Located at Ballarat Aquatic and Lifestyle centre

The Ballarat Aquatic Lifestyle Centre is seeking an energetic Fitness Services Officer who is passionate about the health and fitness industry to join our team of dedicated staff.

Reporting to the Fitness & Community Engagement Team Leader, the Fitness Services Officer will play a vital role in driving membership growth, retention and participation at the Ballarat Aquatic & Lifestyle Centre (BALC). This role is an important link between the Health Club, Group Fitness and Customer Experience departments and, as such, will need to be skilled and equipped to perform in all areas. The successful candidate will be a motivated team player with the ability to not only provide guidance, advice and training on all Health Club matters but also develop, implement and optimise retention programs and initiatives to meet BALC’s objectives.

Here at BALC, we pride ourselves on providing a friendly, safe and inclusive environment for our diverse range of staff and community members – so having a positive, customer-focused attitude will be imperative in helping make our Centre a great place to work and visit.

Responsibilities: 

• Assist the Fitness & Community Engagement Team Leader to develop, implement and review retention programs and initiatives to meet BALC’s objectives.
• Work as a team member to provide the very best health and fitness advice in a friendly atmosphere with high customer service standards.
• Ensure health club consultations and assessments are conducted professionally, and programs/workouts are prescribed safely, using up-to-date industry knowledge.
• Liaise with user and community groups to identify new program opportunities.

If you would like to know what your new role will entail and all the responsibilities, please visit the City of Ballarat website.

Qualifications:

• Experience working within a similar role in the fitness industry.
• Experience in planning and implementing membership acquisition and retention strategies.
• Previous experience managing others preferred.
• Certificate III in Fitness (Essential).
• Certificate IV in Fitness (Preferred).
• Current registration with AusActive or Physical Fitness Australia.
• Current Level 2 First Aid certificate, including current CPR.
• Current Working with Children Check.

Key Selection Criteria:

• Qualifications and experience as listed above.
• Demonstrated ability to champion, model and promote the corporate values.
• Be committed to on-going personal and professional development to maintain industry knowledge at the highest level, giving the ability to design and implement safe and effective exercise programs and instructing participants in correct exercise technique.
• Strong communication skills, both written and verbal.
• Be proactive and motivated to succeed.
• Demonstrated ability to implement, monitor and adhere to health and safety policies and procedures.
• National Police Check.
• Flexibility to work across a seven (7) day roster.

How to Apply:

Applications close on 30 October 2024. To apply for this position click Apply Now. Please ensure you address the Key Selection Criteria and attach a cover letter with your resume. The successful applicant will be required to undergo a full employment medical and police check. 

Contact Details:

For further information on the above position contact Cherie Malone – Fitness and Community Engagement Team Leader – on (03) 5330 4113 or cheriemalone@ballarat.vic.gov.au. 

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.