Food Organics and Garden Organics (FOGO) Customer Experience Project Lead

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are seeking a motivated and experienced FOGO Customer Experience Project Lead to join our team on a term contract, full-time basis for up to 14 months. 

This role is primarily responsible for the execution of the FOGO customer experience plan.

The plan is key to our success in managing customer touch points when we deliver the biggest waste services change to our community in June 2025.

The project lead will provide support to identified stakeholders to implement the key actions of the FOGO customer experience plan. 

Qualifications and experience

Essential:

• Degree in marketing, business, computer science or information systems with extensive management experience; or an equivalent level of knowledge gained through any other combination of education, VET business, training and/or experience managing business to customer relationships
• Proven experience in project management, with a track record of successfully leading and delivering multiple strategic projects applying different approaches
• Proven experience improving business processes across complex teams
• Excellent communication and presentation skills
• Ability to engage and influence stakeholders at all levels
• Strong analytical and problem-solving skills
• High level of initiative & ability to self-manage with a focus on achieving project outcomes
• Ability to work efficiently within agreed timeframes, managing multiple projects and priorities concurrently
• Class C drivers licence.

Desirable:

• Background in Customer service/support environment
• Local government experience
• Experience with customer experience change management.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,796.10 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach.
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.

Closing date:           Friday 18 October 2024, 11.59 pm    

Contact officer:       Bernadette Murray on 9839 6953

Internal ref:              Term contract - 14 months