IT Support Officer

Full Time until June 2025 (6 month contract)
Work in a supportive team environment where every day is different
Based at Council's Alexandra Office

Make a significant difference in our community!

Council are seeking a skilled and customer focused IT Support Officer to join Council's Business Services team for 6 months. The IT Support Officer will play a key role in supporting the Information Technology (IT) team with IT help desk support, IT projects, induction, and procedure documentation.  

About this opportunity

Reporting to Council's Coordinator Information Technology, The IT Support Officer will ensure our client’s systems run smoothly, identify and resolve technical issues, and escalate problems to appropriate teams when necessary. 

As the IT Support Officer, you are empowered to provide an exceptional experience for staff interactions with IT services. You will be pivotal in enhancing IT service desk work practices that resolve staff issues, deliver on service requests, and improve staff self-help. 

Other key responsibilities include: 

• Being responsible for new user set-up on Council's network. This includes corporate databases, network drive permissions, mailbox, and calendar sharing, and coordinating user set-up for department-specific applications.
• Providing thorough induction for new staff on Council systems.
• Ensuring the IT exit checklist is completed for departing staff and disabling user accounts on Council network.
• Maintaining building security card database.
• Providing internal IT support service to agreed service levels as required for all staff and councillors.
• Maintaining and documenting Organisational and Departmental procedures.
• Running reports for IT Helpdesk.
• Triaging tickets and managing the IT Helpdesk.
• Travelling to other Council office locations occasionally.

What will you bring

• Diploma or equivalent ICT experience 1-2 years
• Relevant experience in providing helpdesk and network administration in a medium sized organisation across dispersed sites.
• Highly effective interpersonal skills to assist user understanding and service.
• Demonstrated organisational skills to manage programs and services.
• High degree of independence and motivation.
• Demonstrated ability to analyse, report on and document systems issues and procedures.
• Local government experience desirable.

What we offer

Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route.

We offer a supportive flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.

How to apply

For more information about the role, please contact Randy Ravary, Coordinator Information Technology on (03) 5772 0333. Please note, Council's offices will be closed from 3.00 pm 24 December 2024 to Wednesday 1 January 2025.

Applications should contain a cover letter and resume and address the key selection criteria set out in the Position Description. Please note that applications not addressing the selection criteria may not be considered.

You can submit your application and any accompanying attachments:

• online – you will receive an email notification confirming your submission.
• by email to msc@murrindindi.vic.gov.au
• or post them to Murrindindi Shire Council, PO Box 138, Alexandra 3714.

Applications close at 11.45 pm on Wednesday 1 January 2025.

Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement. It is also a condition of employment that the successful applicant:

• Provides evidence of eligibility to work in Australia.
• Undertakes a Police Check and, where applicable to the role (refer Position Description), provides a current Working with Children Check.
• Is able to travel to different work sites within the Murrindindi Shire, such as providing evidence of a current drivers licence.