Support Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and  passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

At Blacktown Arts, we walk alongside our First Nations Elders, Knowledge Holders, and broader communities of artists, partners and collaborators in our shared vision of creative and cultural experiences being part of everyone’s daily lives. A deep sense of culture, place and people sits at the heart of everything we do.

The Support Officer will be customer-focused, providing a welcoming environment to the visitors, artists and contractors of The Leo Kelly Blacktown Arts Centre.

We are looking for casual staff who have demonstrated experience in customer service and can communicate programs and information to customers from a wide range of backgrounds and age groups. Staff are expected to greet all people who enter The Leo Kelly Blacktown Arts Centre and interact with them in our exhibitions, our Makers Space and any other programs we have on that day.

The role includes front of house, ticketing, reception, administrative assistance to the team, set up and pack down for events and catering, as well as maintaining the appearance of a multipurpose venue. Staff must have a commitment to safety while working at the Arts Centre, and also represent the venue in either fire warden or first aid officer duties (training provided).

We are seeking casual staff that have availability during our opening hours Tuesday – Saturday, where the roster can vary from 1 to 4 shifts per week, and range from 3 – 7 hours per shift. There are also some opportunities to work evenings for events or at other sites in the Blacktown area. This role is not suitable for anyone seeking full-time equivalent hours or who can only work weekends or evenings.

Qualifications and experience

Essential:

• Minimum Certificate III in a related field
• Suitable experience in an arts environment and or demonstrable interest and or participation in the arts industry
• High-level oral and written communication skills including sound negotiation and conflict resolution skills
• Demonstrated organisational skills, strong interpersonal skills with the ability to maintain the strictest confidentiality and professionalism
• Demonstrated commitment to customer service
• Demonstrated advanced skills in Microsoft Office Suite
• Ability to work productively and collaboratively within a fast-paced multidisciplinary environment
• Working with Children Check valid for paid work.

Desirable:

• Experience using corporate databases (e.g. TRIM, Tech1, SCOUT)
• Experience in basic financial management
• Proven competency in minute-taking
• Proven excellent time management and organisation skills, with attention to detail and accuracy
• Demonstrated ability to manage multiple tasks, meet diverse business priorities and work under pressure to tight deadlines
• Demonstrated ability to manage a busy and ever-changing workload.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• An hourly rate applies at $37.6026 (Grade 6, entry level) plus 25% casual loading and penalty rates apply for weekend shifts.
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

This position has been identified as child-related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to https://www.service.nsw.gov.au/transaction/apply-for-a-working-with-children-check.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach.
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.

Closing date:           Sunday 24 November 2023, 11.59 pm    

Contact officer:       Andrew Cotten on 9839 6412

Internal ref:              Casual