Customer Service and Records Trainee

ABOUT THE ROLE

Please read all information carefully before applying.

Complete a traineeship within Customer Service and Records whilst undertaking a course of study. Under supervision the Customer Service and Records Trainee will undertake tasks developing a range of competencies in order to complete a Certificate III in Business (Administration) through formal on and off the job learning activities. The Customer Service and Records Trainee will be responsible for assisting with a range of operational, administrative, records and customer service functions in alignment with Council’s Customer Service strategic directions

Employment Status:  Full time, Limited Tenure for up to twelve (12) months

Award:                        Order – Apprentices’ and Trainees’ Wages and Conditions (excluding certain Queensland Government Entities) 2003 Queensland Local Government Industry (Stream A) Award – State 2017

Salary Range:            $617.40 - $1,605.40 gross per fortnight dependant on age & experience

ABOUT YOU

The successful candidate will have:

| Essential Knowledge, skills and abilities |

• Sound computer skills including experience in the use of the Microsoft Office suite of applications, in particular, Outlook, Word and Excel.
• Ability to demonstrate efficient time management skills.
• Ability to apply to demonstrate attention to detail and accuracy.
• Ability to work effectively in a small team, in a professional and positive manner.
• Sound understanding of confidentiality with the ability to work with sensitive information and maintain discretion.
• Good verbal and written communication skills including the ability to liaise with a wide range of people at all levels.
• Commitment to demonstrate a positive customer service experience.
• Ability to perform the physical requirements of the role.

| Essential Education/Qualifications |

• Minimum education level of completion of Year 10 or equivalent and/or relevant work experience.

| Essential Licences |

• Minimum of Queensland Provisional (‘P’ Plate) ‘C’ class drivers’ licence (or ability to obtain).

MORE INFORMATION & QUESTIONS

Council is committed to building an inclusive culture that respects and promotes human rights and diversity and acknowledges that we respectfully journey together to aspire to be an inclusive and capable organisation. We are an equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

PHYSICAL REQUIREMENTS/POSITION ENVIRONMENT

This position is primarily an indoor role and requires sufficient physical ability to work in a shared office setting, which involves prolonged periods of sitting and/or standing at a desk and operating a computer and telephone. This position is required to carry out light to moderate manual handling, bending, kneeling, twisting, squatting, lifting and carrying.

Council is committed to providing and maintaining a safe and healthy workplace. This includes taking all steps that are reasonably practicable to prevent the spread of preventable occupational diseases. In accordance with Councils P0199 Vaccinations and Health Monitoring Procedure, positions exposed to occupational diseases will be subject to the Workplace Immunisation Program.

For further information, view the Position Description and Information Kit.

For Enquiries in relation to this vacancy, please call Ebony Van Lammeren, Human Resources Officer 07 47615300 or email careers@charterstowers.qld.gov.au

CLOSING DATE

11:59pm Sunday, 24 November 2024.

Late applications will only be accepted at the discretion of the Chief Executive Officer.