Library Courier & Outreach Assistant  (Casual) - V24/9483

TRIM No. Date last reviewed: November 2024 Page 1 POSITION PURPOSE/OBJECTIVE Operate an efficient courier service for the distribution of library materials and supplies between all Library service points and library headquarters, and the delivery of other materials between Council Headquarters, Blue Mountains Councilors, Blue Mountains Cultural Centre, Leisure Centres, Blaxland and Katoomba Waste Management Facilities, Visitor Information Centres, Springwood Office, Katoomba & Springwood Depots and Stores as required. Provide effective client liaison, Library services including circulation, and pick-up and drop off materials for the Home Library Service and Library Locker Outreach Service. RELATIONSHIPS Reports to: Position Title Library Outreach & Marketing Coordinator Reports to: Position Number P00845 Staff Responsibility: N/A Key Internal Relationships: Library Services staff; Other relevant council staff Key External Relationships: Members of the public, Home Library Service Customers, Library Customers KEY RESPONSIBILITIES • Pick-up, sort and deliver circulating Library materials between all Library branches and Library headquarters. • Pick-up and deliver materials between Council Headquarters, Blue Mountains Cultural Centre, Leisure Centres, Blaxland and Katoomba Waste Management Facilities, POSITION DESCRIPTION Position Title: Library Courier & Outreach Assistant (Casual) Position Number: Directorate & Branch: C&CS Service: Library & Information Location: Library Headquarters / Library Courier Van / various BMCC locations Date Created/Updated: November 2024 Position Classification: Band: 2 TRIM No. Date last reviewed: November 2024 Page 2 Visitor Information Centres, Springwood Office, Katoomba & Springwood Depots and Stores. • Drive the library vehicle in a safe manner, obeying all traffic rules and regulations. Ensure cleanliness of vehicle, check tyre pressure, water, oil and fuel levels on a regular basis. Report all malfunctions and accidents to the Team Leader – Mechanical and Fleet Coordinator. • Deliver Stores items to all library Branches and library Headquarters. • Deposit money with cashier for library branches, as required. • Deliver and pick-up items to Home Library Service customers according to delivery schedule, as required. • Deliver and pick-up items to and from Library Lockers at Mount Wilson and Megalong Valley as required. • Issue Library materials, place reserves and liaise with other Library staff regarding Home Library Service customer deliveries. • Liaise with Home Library Service customers regarding delivery and pick-up of materials. • Contribute to help Council deliver its sustainability goals. Guiding Principles • We act as one organisation responding to the changing needs of our community while protecting and enhancing our World Heritage environment • We are strategy led, driven by our Community Strategic Plan with clear priorities and focus • We are service focused we continuously improve service provision and provide excellent customer service • We collaborate and work together to achieve our outcomes • We ensure safety and well-being is at the centre of our organisation, operations and culture for our employees, our community and our environment • We are a socially, environmentally and financially sustainable organisation, living within our means, ensuring best value resource allocation These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting Community. Workplace Health & Safety Ensure compliance with WHS obligations and responsibilities as outlined in Council’s policies and procedures and under the relevant WHS legislation. These include but are not limited to identifying potentially unsafe situations or work practices and notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative); never performing a task that you believe is dangerous or for which you do not have the experience, or have not received appropriate instructions and training or where the correct equipment to carry out the task safely is not available; always work in a safe manner and in accordance with safety instructions, where applicable; use the work equipment supplied for the job, in accordance with the manufacturer's instructions), and any personal protective equipment, which the Council deems necessary and has provided; be safety aware and report any actions to your line manager which will assist the Council to meet its legal workplace health and safety obligations. TRIM No. Date last reviewed: November 2024 Page 3 You have the right to cease or direct cessation of unsafe work. In addition, you are required at all times to comply with Councils Asbestos Management Plan and Policy. COMMUNICATION The position is required to communicate with a broad range of customers in remote locations. This will include providing advice and relaying and receiving information. The position will need to be able to deal with difficult customers and resolve promptly where possible. JUDGEMENT & PROBLEM SOLVING • The position is required maintain a high level of customer service at all times. • Identify ways of making the functions more efficient as the work load can vary and must be completed daily. • The position must follow established procedures and identify when these need to be reviewed and/or revised. • The position must deal with complaints from customers and identify and respond to customer needs, referring to Library Outreach & Marketing Coordinator when necessary. AUTHORITY Operates independently at remote locations within set parameters, and in accordance with Council’s Code of Conduct SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES ESSENTIAL 1. Hold a current Class C Drivers Licence, have proven driving ability and a good driving record. 2. Proven ability to handle the physical demands of the position. 3. Demonstrated ability to deal effectively with members of the public and a proven commitment to customer service. 4. Demonstrated organisational skills, with the ability to work quickly, accurately and with close attention to detail. 5. Good communication and interpersonal skills. 6. Demonstrated ability to work collaboratively as part of a team or independently, with initiative, flexibility, and enthusiasm. 7. Demonstrated ability to work with minimal supervision. 8. A demonstrated good level of computer literacy, including MS Excel. 9. Knowledge of and commitment to Work Health and Safety systems and EEO principles. TRIM No. Date last reviewed: November 2024 Page 4 REQUIRED QUALIFICATIONS: Hold a current Class C Drivers Licence, have proven driving ability and a good driving record. DESIRABLE 1. Demonstrated experience with library technology and library management systems. TRIM No. Date last reviewed: November 2024 Page 5 BMCC POSITIONAL PHYSICAL DEMANDS ANALYSIS NOTE: to be completed with the Recruitment Requisition form by the requesting Manager/ Supervisor. Please contact the WH&S Officer if assistance is required in completing this form. Position: Courier & Outreach Services Officer Responsible Manager/ Supervisor: Library Outreach & Marketing Coordinator Signature: Date: Complete the physical requirements and working condition sections of the table below based on an employees average daily exposure to the tasks listed. Ratings as follows: Exposure Level Rating No Exposure 0 Low Exposure (0 – 2hrs daily) 1 Medium Exposure (2 – 4hrs daily) 2 High Exposure (4 – 8hrs daily) 3 PHYSICAL REQUIREMENTS Heavy Manual Tasks 1 Pushing loads > 5kgs 2 Frequent bending/ stooping 2 Sitting for extended periods 2 Light Manual Tasks 2 Pulling loads >5kgs 2 Repetitive Lifting 3 Standing for extended periods 1 Trunk Twisting 2 Extend arms for reaching 2 Elevating arms above shoulder height 1 Kneeling for extended periods 1 Climbing to access/ exit excavations 0 Throwing 0 Walking on uneven ground 1 Walking for extended periods 2 Balancing 1 Crawling 0 Hearing above background noise 3 Depth Perception 2 Colour Vision 0 Fine Manipulation 2 Shoveling/Digging 0 WORKING CONDITIONS PHYSICAL Inside Work 1 Outside Work 3 High Temperatures > 38deg 2 Low Temperatures < 3 deg 2 Operating Machinery 2 Working Near Machinery 0 Working at Heights 0 Noisy Work Areas 3 Vibration 1 Confined Spaces 0 Prolonged Driving (periods > 2hours) 1 Working Alone 3 Overhead Work 1 Use of computer for screen-based activities. 2 Prolonged Sitting (periods > 1hour) 1 Prolonged Standing (periods > 1 hour) 1 CHEMICALS BIOLOGICAL Dusts 1 Liquids 1 Pesticide Spraying 0 Herbicide Spraying 0 Working with Solvents 1 Mists / Fumes 1 Possible exposure to Hepatitis A, B, C 1 Possible exposure to Tetanus 1 Gases/ Vapours 0 Odours 1 BIOMECHANICAL Repetitiveness 1 Fatigue 2 ASBESTOS Asbestos Awareness √ None of the below Class B Asbestos Removal Asbestos Removal and Supervision Asbestos Assessor USE OF PERSONAL PROTECTIVE EQUIPMENT Safety Boots/ Shoes 3 Dust Mask/ Respirator 0 Protective Eyewear 2 Ear plugs/Muffs 0 Hard Hat 0 Hi Vis Vest 3 Sunblock 3 Provide a brief description of the job requirements: Driving courier van throughout Blue Mountains Local Government Area. Collection and delivery of books and mail throughout Blue Mountains Local Government Area. Undertake deliveries for the Home Library Service (HLS) to the homes of HLS customers.