Bookings & Administration Officer

Join Our Team as a Bookings & Administration Officer!

• Permanent Part-Time (25 hours per week) | $19.82 - $30.49 per hour + super (rates depend on age)

Are you ready to join our vibrant Wangaratta Sports and Aquatic Centre team as a Bookings & Administration superstar? This role is integral to our Leadership Team, where you will coordinate facility bookings, liaise with user groups, and provide exceptional administration support. If you thrive in a fast-paced environment and excel in customer service, we want to hear from you!

The  Opportunity

In this role, you will be the central contact for facility bookings, using our established software system to process enquiries and provide excellent customer experiences to schools, community groups and businesses. Your attention to detail, and understanding of our facility will ensure all aspects of bookings are addressed, including space allocation, staffing, equipment set up and invoicing. In addition, your excellent time management will be valuable as you provide essential admin support to the leadership team, including minute taking, end of month invoicing, payroll support and production of reports.

Key Responsibilities:

• Community Program Development: Identify and develop program opportunities within the community.
• Booking Management and Stakeholder Relations: Coordinate facility bookings, maintain relationships with stakeholders.
• Customer Service Excellence: Proactively monitor user groups' satisfaction, ensure high-quality service.
• Administrative Support: Assist with timely completion of Leadership team's administrative tasks.
• Financial and Reporting Duties: Handle invoicing, payroll, accounts, and payments for facility bookings. Prepare reports and monitor Key Performance Indicators (KPIs).

What We Offer

• Inclusive & Supportive Team: Join a team that values collaboration, learning, and personal growth.
• Professional Development: Access training opportunities to enhance your career and skills.
• Full Centre Membership: Enjoy complimentary access to all WSAC facilities.
• Work-Life Balance: Flexible working hours to support your personal well-being.

If you are interested, a detailed Position Description is available below and further enquiries about this position should be directed to Kirsty Branagan - Business Engagement Coordinator on k.branagan@wangaratta.vic.gov.au.

Applications close at 3pm on Monday, 23rd of December 2024. 

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licences.