TRIM No. Date last reviewed: Page 1
POSITION DESCRIPTION
Position Title: Business & Systems Co-Ordinator
Position Number: P00082
Directorate: Environment & Planning Services
Service: Business & Systems
Location: Katoomba
Position
Classification:
Band 8
Date
Created/Updated
12 October 2024
POSITION PURPOSE/OBJECTIVE
Work collaboratively with team and service areas to enhance business processes and
system use for digital data capture and analytical reporting. Undertake day to day
functions and support / guide team operations.
RELATIONSHIPS
Reports to (Position Title): Program Leader, Business & Systems
Report to (Position Number): P00058
Staff Responsibility: Direct reports
Key Internal Relationships:
Works closely with the Principal, Business
Management and with other members of the
team. Works across service areas within the
Directorate with access to organisation-wide
specialist skills where required.
Key External Relationships:
State Government Departments; customers and
the community.
KEY RESPONSIBILITIES
Operational activities
• Work collaboratively to support and review business ecosystems through a digital
lens.
• Participate in the day-to-day activities of the team. Manage work scope / demands in
liaison with direct reports. Negotiate performance objectives and give constructive
feedback.
• Act as the NSW Planning Portal co-ordinator in the co-design of services and as
system administrator. Coach staff in its use.
TRIM No. Date last reviewed: Page 2
• As part of the business ecosystem define and design data capture to meet statistical
and analytical reporting requirements. Identify data quality issues and data
redundancy.
• Look to eBusiness and facilitate or implement opportunities that improve the customer
experience such as online publishing of open data and / or access to visual
(geographical) data.
• Using a variety of mediums, coach power users and staff across the Directorate in
Council’s digital systems and processes including the use of field technology.
• Develop and refine digital registration, induction, training and scheduling systems for
management of risk and ease of use by a volunteer workforce.
• Facilitate hardware and software access for the Directorate. Complete accurate and
timely reports, presentations, business cases and responses to correspondence.
• Manage user-defined software systems. Including review / testing of new releases;
advocacy on system improvements; updating user defined fields and automated
workflows.
• Actively monitor the business environment and implement legislative or other required
changes as they relate to systems and business processes within the scope of the
Directorate services.
Guiding Principles
• We act as one organisation responding to the changing needs of our LGA and
community
• We are strategy led, driven by our Community Strategic Plan with clear priorities and
focus
• We are service focused & we continuously improve service provision and provide
excellent customer service
• We collaborate and work together to achieve our outcomes
• We ensure safety and well-being is at the centre of our organisation, operations and
culture
• We are a financially sustainable organisation, living within our means, ensuring best
value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.
Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.
You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.
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Compliance & Risk
You are responsible for ensuring that you conduct your risk management responsibilities
as described in council's Enterprise Risk Management (ERM) Policy and Procedure (the
ERM Framework) with the goal of ensuring that potential issues are identified and reported
in a timely manner.
COMMUNICATION
Clear communication skills are required to guide and coach technical and administrative
staff in software systems, processes and hardware use.
Business strategies are developed in conjunction with a wide range of people including
internal and external customers.
A plain English approach to complex issues is required to ensure that standard
documentation can be easily understood and interpreted in a consistent manner.
JUDGEMENT & PROBLEM SOLVING
Analysis of statistical reports and the business environment is required to determine focus
areas for improvement and financial returns on investment.
Address complex issues and achieve results in an innovative / lateral way.
Address operational issues and balance workload fluctuations to ensure successful
completion of priorities.
AUTHORITY
Provide high-level administrative input in a constantly changing business environment.
Make recommendations on the impact of legislative changes and business strategies on
processes and systems. Implement and monitor the impact and make variations to ensure
compliance and / or performance improvements.
High-level security access and input into the development and maintenance of Council’s
corporate software.
Make operational decisions to direct and focus team efforts.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
• Qualifications & experience
A diverse and extensive range of experience (typically gained over a period of more
than 5 years) in an administration role or equivalent demonstrated competencies.
Relevant tertiary qualifications at the Certificate III level (ie., 600 hours of face-to-face
learning), or equivalent demonstrated competencies gained through on-the-job
learning.
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• Job knowledge
In depth personal experience and knowledge across a range of work-related issues.
• Systems development
Adept in technology with a proven record of exploring options and integrating
technological solutions into work practices and procedures to improve business
processes and procedures.
• Adaptability
The ability to think ahead when deciding on the best course of action. Proven track
record in shifting readily between dealing with macro strategic issues and critical
detail.
• Analytical thinking
Demonstrated ability to analyse problems and proactively resolve issues that involve
competing priorities with minimal guidance by drawing on extensive personal
experience and knowledge.
• Developing others
Track record of providing opportunities for development of others through tools,
assignments, mentoring and coaching relationships.
• Client focus
Experience in proposing new, creative and sound alternatives to improve client
service. Ability to identify the implications and possible consequences of trends or
events that may impact on current and future client needs.
• Communication
Demonstrated experience in communicating complex issues clearly and credibly with
widely varied audiences. Proactive feedback and use of appropriate communication
medium to gain timely / quality outcomes for the Council, clients and the community.
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BMCC POSITIONAL PHYSICAL DEMANDS ANALYSIS
Position: Digital Services Co-ordinator
Responsible Manager/Supervisor: Program Leader, Business & Systems
Signature: Date:
Complete the physical requirements and
working condition sections of the table below
based on an employees average daily exposure
to the tasks listed. Ratings as follows:
Exposure Level Rating
No Exposure 0
Low Exposure (0 – 2hrs daily) 1
Medium Exposure (2 – 4hrs daily) 2
High Exposure (4 – 8hrs daily) 3
PHYSICAL REQUIREMENTS
Heavy Manual Tasks 0 Pushing loads > 5kgs 0
Frequent bending/
stooping
1
Sitting for extended
periods
3
Light Manual Tasks 1 Pulling loads >5kgs 0 Repetitive Lifting 1
Standing for extended
periods
1
Trunk Twisting 1
Extend arms for
reaching
2
Elevating arms above
shoulder height
1
Kneeling for extended
periods
1
Climbing to access/
exit excavations
0 Throwing 0
Walking on uneven
ground
1
Walking for extended
periods
1
Balancing 0 Crawling 0
Hearing above
background noise
1 Depth Perception 1
Colour Vision 3 Fine Manipulation 3 Shoveling/Digging 0
WORKING CONDITIONS
PHYSICAL
Inside Work 3 Outside Work 1
High Temperatures
> 38deg
1
Low Temperatures
< 3 deg
1
Operating Machinery 0
Working Near
Machinery
1 Working at Heights 0 Noisy Work Areas 1
Vibration 0 Confined Spaces 0
Prolonged Driving
(periods > 2hours)
1 Working Alone 2
Overhead Work 0
Use of computer for
screen-based activities.
3
Prolonged Sitting
(periods > 1hour)
3
Prolonged Standing
(periods > 1 hour)
1
CHEMICALS BIOLOGICAL
Dusts 0 Liquids 0 Pesticide Spraying 0 Herbicide Spraying
Working with
Solvents
0 Mists / Fumes 0
Possible exposure to
Hepatitis A, B, C
0
Possible exposure to
Tetanus
0
Gases/ Vapours 0 Odours 0 BIOMECHANICAL
Repetitiveness 3 Fatigue 3
ASBESTOS
Asbestos Awareness √ None of the below
Class B Asbestos Removal 0
Asbestos Removal and
Supervision
0 Asbestos Assessor 0
USE OF PERSONAL PROTECTIVE EQUIPMENT
Safety Boots/
Shoes
0
Dust Mask/
Respirator
0
Protective
Eyewear
0 Ear plugs/Muffs 0 Hard Hat 0
Provide a brief description of the job requirements:
Predominantly an office-based role engaged in the use of digital systems and tools. May involve occasional field work for
systems implementation and coaching purposes.
