Customer Data Integrity Officer

• Permanent full-time position
• Monthly Rostered Day Off (RDO)
• Friendly, supportive team and leadership
• Learning and individual development opportunities, including career progression pathways.
• Supportive team environment

Join our Information Management Team as a Customer Data Integrity Officer permanently at Banyule City Council.

The aim of the Information Management unit is to be responsive to the needs of the organisation in the planning, development, processing, promotion and application of record keeping responsibilities for the Council, and to preserve Council Records for the benefit of the community.

About the Role:

• Oversee and enhance the accuracy of customer name and address data within the Altitude Name and Address Register (NAR) and the Customer Experience Platform (CXP) NAR to enhance the customer experience.
• Develop and educate staff in data governance policies and standardised formats to ensure data consistency and coherence.
• Facilitate collaboration between teams to ensure a unified approach to customer data management that fosters a holistic understanding of customer interactions.

Skills, experience and certificates:

• Degree or Diploma in administration or relevant field, or lesser formal qualifications and several years of subsequent relevant experience.
• Experience working with customer databases. Authority/Altitude NAR and/or Microsoft Dynamics Power Platform, including Dataverse, are advantageous.
• Ability to develop data standards and validation processes, guides and training material.
• Experience working with Content Manager record-keeping system an advantage.
• Effective data entry skills to enable the accurate entry and retrieval of information.
• Effective verbal and written communication skills to convey a clear message.
• Ability to train and educate staff to ensure compliance with standardised data rules.

Mandatory Pre-employment screenings:

• Police check

How to apply:

For more information about this position please view the position description. To discuss your suitability, we encourage you to contact Deanne Jones Tel (03) 9049 3365 for a confidential conversation.

Applications close: Tuesday, 22 October 2024 at 11:45 PM

Why choose Banyule?

Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email employment@banyule.vic.gov.au.

Our Values: Our employees align their careers with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture, and the positive way we work in partnership with the community.

We offer:

• Genuine work-life balance and generous leave arrangements
• Monthly and fortnightly RDO (depending on work area and full-time employment)
• 18 weeks of paid parental leave -primary carer. 2 weeks of paid parental leave – partner (Eligibility - An employee who has had 12 months continuous service)
• Study assistance (permanent employees)
• Award-winning learning and development opportunities
• Health and well-being initiatives including Fitness Passport

Diversity Statement: Our community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community.

To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025.

Acknowledgement of the Traditional Custodians: Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region’s history.

Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.

Child Safe Standards Statement of Commitment: Banyule City Council is a child-safe organisation committed to the safety and well-being of children.

Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.