Customer Services Officer

Scone
Permanent Part Time (21 hours per week)  

The role:
This is an exciting opportunity for a positive and friendly individual with a passion for customer services to join the Upper Hunter team. Our Customer Service Officers are the first point of contact for customers and interact via telephone and face-to-face with residents, local businesses and others, relating to a wide range of council functions, facilities and services. You will join a friendly and supportive team of dedicated professionals who are committed to making a positive impact on our community. The position involves  undertaking cashiering and receipting duties daily plus the registration and recording of customer requests and bookings.

What’s on Offer:
-$1178.50 to $1319.90 per 35 hour week + 11.5% super and the opportunity for salary progression
-20 days paid annual leave every year and a flexi-time system with the ability to accrue 1 flexi day every 3 weeks (per 35 hour week, calculated pre-rata) 
-Access to continuous learning and development opportunities
-Access to long service leave after 5 years of continuous service 
-Flexible work arrangements and reward program
-Generous annual uniform allowance
-Salary sacrifice options

What we need from you: 
- Proven experience in a similar customer focused role
- Excellent customer services skills and experience in dealing with a broad range of customers and enquiries
- A high standard of communication and personal presentation skills that present a favourable image of Council
- A friendly, professional attitude with a focus on first point of contact resolution
- Well-developed computer and administration skills
- High attention to detail.

About us:
Council is a progressive and caring organisation where all our employees work together to deliver quality services to support our community. We strive to make a difference and add value to the lives of our community. Everything we do is underpinned by the values of the organisation and staff, which are being honest, open and accountable, having mutual respect for all people and cultures, ensuring we deliver on our commitments, providing efficient, effective and reliable services to ensure staff and community safety and to provide improved environmental responsibility.

Located in the picturesque Upper Hunter, our shire encompasses the townships of Merriwa, Murrurundi, Aberdeen and Scone. All great places to live and work, come and see for yourself!

Closing Date:
Sunday 13th April 2025. 

Job Description:
To view the Job Description please click here. 

Enquiries and Further Information
Give Linda Richardson, Senior Customer Service Officer a call on 02 6540 1100 or email hr@upperhunter.nsw.gov.au to discuss this exciting opportunity

How To Apply
All applications must be submitted and the key selection criteria addressed online by the closing date by clicking “Apply for this job” or through Council’s website - upperhunter.nsw.gov.au

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join Council. 

Council will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via hr@upperhunter.nsw.gov.au or 02 65401100 to discuss.