Library Technician - Customer Service

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About Blacktown City Libraries

We have 7 community libraries across our local government area, including Mount Druitt, Stanhope Gardens, Riverstone, Lalor Park and our flagship service, The Max Webber Library, 1 temporary and a mobile library service at Marsden Park.  

We offer a wide range of services to our community including but not limited to, borrowing services, a digital library, study support services, technology workshops, and multicultural, children and youth services. We pride ourselves on providing high-quality customer services, creating places for people to come together to learn and connect with one another and our resources.

If you would like to know more about Blacktown City Libraries, please visit our website.

About the opportunity

Are you a qualified Library Technician who believes local libraries should be at heart of their communities? 

Do you enjoy connecting customers with resources and services, while providing a welcoming and supportive environment? 

We are seeking a motivated Library Technician - Customer Service to join our team on a permanent, full-time basis. 

If you join our team at Lalor Park you will:

• Be involved in delivering educational, fun and vibrant programs for children
• Sustain services for local home delivery customers, including selecting based on personalised profiles
• Create imaginative displays to promote our collections
• Provide expert, knowledgeable information services that use the full range of the Library’s online and print resources.

We provide our team with access to quality training, opportunities for skills acquisition and a modern, innovative work environment that rewards excellence.  

Qualifications and experience

Essential:

• Library Technician Diploma, Associate Diploma or equivalent, as recognised by the Australian Library and Information Association (ALIA)
• Previous library experience
• Demonstrated strong commitment to a customer focused service
• Excellent communication skills, both oral and written
• Demonstrated ability to work within a team environment and independently
• Well-developed problem-solving skills
• Relevant computer skills
• Current class C driver’s licence
• Working with Children Check number.

Desirable:

• First aid certification
• Ability to speak a community language.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,265.47 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

This position has been identified as child related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to https://www.service.nsw.gov.au/transaction/apply-for-a-working-with-children-check.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach.
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.

Closing date:           Friday 18 October 2024, 11.59 pm    

Contact officer:       Leanne Jimenez on 9839 6648

Internal ref:              BCC1179 and BCC1127